Entain

Account Manager

• Serve as a premium high-value Account Manager, ensuring regular one-on-one communications with a select group of customers to provide a positive experience, answer inquiries, and resolve issues.
• Utilise player profiling data to generate targeted, personalised promotions, manage events and hospitality, and communicate with customers.
• Focus on delivering exceptional customer experiences, always prioritising customer needs.
• Represent the company and host customers at weekly & monthly events and premier sports and racing events.
• Proactively manage Safer Gambling (SG) and Anti-Money Laundering (AML) practices for premium customers, advocating for safer gambling across Entain, the industry, and the broader community, ensuring compliance with regulated practices.
• Identify potential high-value customers, ensure long-term loyalty, and consolidate play to increase share of wallet, while providing weekly progress reports and recommendations to management.

VIP Client Account Manager