About the role
- Lead design and implementation of Salesforce Public Sector Solutions (PSS)
- Architect integrations: 311 cases → SAP S/4 work orders, GIS lookups, Microsoft 365/Power Platform
- Oversee Experience Cloud portals for public requests (permits, grants, clerk/public records)
- Define security model (roles, permission sets, FLS, sharing)
Requirements
- 7+ years Salesforce architecture
- 2+ years with PSS/public-sector solutions
- Service Cloud and Experience Cloud expertise
- Integration experience with ERP (SAP preferred)
- Salesforce certifications: Application/System Architect, Admin, Platform App Builder
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce architectureSalesforce Public Sector SolutionsService CloudExperience CloudSAP S/4ERP integrationPower Platformsecurity modelrolespermission sets
Certifications
Application ArchitectSystem ArchitectSalesforce AdminPlatform App Builder