Enova International

Product Designer

• Perform desk and user research including competitor analysis, heuristic evaluation, interviews, contextual inquiry and usability testing
• Map user experiences including journey maps and service blueprints, analyzing and identifying pain points from the users’ perspective based on research
• Collaborate on business problem statements, requirements, KPIs and success metrics/criteria
• Prototype designs, from simple wireframes to high-fidelity and interactive digital mock-ups using Figma, paying attention to user-focused information architectures, seamless interactions and elegant visual design
• Partner with other creative colleagues to deliver end-to-end experiences
• Integrate AI as appropriate in work processes and outputs
• Maintain accessibility documentation, design system components, wireframe templates and contribute to team processes
• Generate ideas through ideation techniques to solve the users’ needs in a way that prioritizes feasibility, desirability, viability, etc.
• Stay current with industry leading UX tools and processes

User Experience Designer

Operations

• Aid in standing up infrastructure including business software, a call center and a dedicated vendor network to maximize liquidations on receivables.
• Manage initiatives that focus on driving new projects, processes improvements and customer experience enhancements.
• Own end to end projects from initial recommendation through implementation/execution and assurance of successful business impact.
• Build and cultivate relationships with cross-functional teams within the organization.
• Evaluate vendor proposals, negotiate with external partners and collaborate with internal tech development teams to ensure that projects meet business requirements.
• Run ad hoc projects that are often data intensive and require comfort with numbers to make decisions.

User Experience Designer

Senior Associate, Strategy & Operations – NetCredit