Help Desk Associate

Enova International

Help Desk Associate providing tech support for Enova's staff and ensuring service level objectives are met. Working in a hybrid schedule with various tech support duties for on-site and remote staff.

Posted 5/19/2026full-timeDenver • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $43,000 - $60,000 per yearWebsite

Tech Stack

Tools & technologies

JamfMacOSServiceNow

About the role

Key responsibilities & impact

Working a Hybrid schedule that changes based on business needs and on-call rotation
Provide end-user support on Windows, macOS, Google Meets & other supported systems and applications
Maintain and support conference room technology, including regular equipment health checks and providing on-site technical assistance for high-priority meetings and corporate events.
Facilitate the technical onboarding of new hires, ensuring all accounts, hardware, and software are provisioned and ready for their first day.
Manage the lifecycle of IT assets, including the issuance, receipt, and inventory tracking of hardware and peripherals.
Develop and update Knowledge Base Articles (KBAs) to promote user self-service and improve first-contact resolution rates.
Identify opportunities to automate processes to eliminate repetitive tasks and increase overall service desk efficiency.
Provide multi-channel technical support (phone, email, chat) as the primary point of contact for resolving hardware, software, and network issues.
Provision and deploy workstations from initial imaging to final delivery, ensuring all systems meet security standards and are pre-configured with necessary software.
Serve as a critical link in the escalation chain, identifying high-priority or systemic issues and ensuring they are promptly transitioned to the appropriate engineering teams or leadership.
Facilitate IT asset shipments by receiving and processing equipment deliveries, which includes the physical ability to lift and relocate packages up to 40 lbs as needed for inventory organization.
Travel to the Chicago office for training.

Requirements

What you’ll need

1+ years support experience
Basic networking troubleshooting capabilities
Exceptional interpersonal and communication skills
Experience in developing knowledge base articles or step-by-step guides
Experience with SCCM, Absolute, Jamf, ServiceNow, or Atlassian Jira
Knowledge of PowerShell
Associates degree
Team leadership experience is a plus

Benefits

Comp & perks

Health, dental, and vision insurance including mental health benefits
401(k) matching plus a roth option (U.S. Based employees only)
PTO & paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day…Plus so much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

basic networking troubleshootingPowerShelldeveloping knowledge base articlestechnical supportprovisioning workstationshardware supportsoftware supportnetwork issue resolutionIT asset managementautomation of processes

Soft Skills

interpersonal skillscommunication skillsteam leadershipcustomer serviceproblem-solvingtechnical onboardingcollaborationadaptabilityattention to detailtime management

Certifications

Associates degree