AR Collections Specialist
CYPFER
ERP
Collections Representative
Enova International
full-time
Posted on:
Location: Illinois, Iowa, Missouri, Utah, Wisconsin, Wyoming • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
Junior
About the role
- Specialize in one brand through a comprehensive 4-week training program
- Reach out to customers, identify solutions, and assist them in maintaining consistent loan payments
- Efficiently manage both incoming and outgoing calls to address customers with overdue loan payments
- Work with customers to find solutions for overdue accounts, negotiate payment plans, and facilitate arrangements for bringing accounts up to date
- Address customer concerns and resolve issues related to overdue payments, demonstrating empathy and professionalism
- Maintain effective communication with customers, explaining the consequences of overdue payments and providing assistance in resolving financial issues
- Update and maintain accurate records of customer interactions, payment arrangements, and any other relevant information in Enova's database
Requirements
- 1 or more years of collections experience
- Experience in a call center setting is preferred
- Proficient in phone communication and verbal skills, with a keen ability to actively listen
- Familiarity with CRM systems and their practices
- Customer-centric approach with adaptability to various personality types
- Strong multitasking abilities, adept at setting priorities and managing time effectively
- Eligible to work in the United States; employer is not able to sponsor visas or take over sponsorship at this time.
