Ennoble Care

Account Manager

• Design and lead integration plans for new initiatives and partnerships, ensuring operational alignment and value capture.
• Collaborate with internal teams (operations, clinical, legal, finance) to ensure smooth execution and compliance.
• Establish and manage KPIs to monitor the success of initiatives and partnerships and recommend adjustments as needed.
• Manage operational and clinical teams as appropriate.
• Cultivate and maintain strong relationships with external partners, industry stakeholders, and key decision-makers.
• Serve as the primary liaison for ongoing strategic relationships.
• Manage stakeholders across different motivations to accomplish end goals.
• Establish processes and clinical workflows that support meeting KPIs.
• Test and implement new workflows to improve KPIs.
• Manage on the ground partnerships to enable expansion of pilots to broader rollout.
• Hire teams as appropriate to support expansion.

Senior Director – Strategic Initiatives and Partnerships

Compliance

• Compliance Oversight: Assist in monitoring adherence to federal, state, and accreditation standards (CMS, CHAP, etc.). Support internal audits, risk assessments, and corrective action plans. Maintain current knowledge of hospice regulations and communicate updates to staff.
• Quality Improvement: Participate in the development and execution of quality improvement initiatives, including CAHPS and Star Rating strategies. Analyze performance metrics and identify opportunities for improvement. Collaborate with interdisciplinary teams to implement evidence-based practices.
• Data Mining & Interpretation: Extract and analyze data from EMR systems, CASPER reports, and other sources to identify trends and compliance risks. Interpret complex data sets to provide actionable insights for leadership. Develop dashboards and scorecards for performance monitoring.
• Project Management: Lead and coordinate compliance and quality projects from initiation to completion. Create timelines, track deliverables, and ensure alignment with organizational goals. Facilitate cross-functional meetings and maintain project documentation.
• Reporting & Tools Development: Design and maintain reporting tools for compliance and quality metrics. Prepare executive summaries, presentations, and detailed reports for leadership and regulatory bodies. Ensure data accuracy and timely submission of required reports.

Hospice Associate Director – Regulatory Compliance, Quality

Manager

• Support the mental and physical health care of patients on an assigned patient caseload.
• Screen and assess patients for common mental health and substance abuse disorders. Facilitate patient engagement and follow-up care.
• Provide patient education about common mental health and substance abuse disorders and the available treatment options.
• Systematically track treatment response and monitor patients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications.
• Support psychotropic medication management by consulting with the behavioral health consultant and then communicating with the primary care provider assigned.
• Provide brief behavioral interventions using evidence-based techniques such as behavioral activation, problem-solving treatment, motivational interviewing, or other treatments as appropriate.
• Provide or facilitate in-clinic or outside referrals to evidence-based psychosocial treatments (e.g. problem-solving treatment or behavioral activation) as clinically indicated.
• Participate in regularly scheduled (usually weekly) caseload consultation with the psychiatric consultant and communicate resulting treatment recommendations to the patient’s medical provider. Consultations will focus on patients new to the caseload and those who are not improving as expected under the current treatment plan. Case reviews may be conducted by telephone, video, or in person.
• Track patient follow up and clinical outcomes using a registry. Document in-person and telephone encounters in the registry and use the system to identify and re-engage patients. Registry functions can be accomplished through an EHR build, on a spreadsheet used in conjunction with an EHR, or can be built into a stand-alone clinical management tracking system that may or may not be linked to an EHR.
• Document patient progress and treatment recommendations in EHR and other required systems so as to be shared with medical providers, psychiatric consultant, and other treating providers.
• Facilitate treatment plan changes for patients who are not improving as expected in consultation with the medical provider and the psychiatric consultant and who may need more intensive or more specialized mental health care.
• Facilitate referrals for clinically indicated services outside of the organization (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment).
• Develop and complete relapse prevention self-management plan with patients who have achieved their treatment goals and are soon to be discharged from the caseload.
• Be comfortable utilizing Excel and Word and completing assessments and productivity trackers daily.
• Time-management skills are a must and the BHCM needs to be able to manage their day effectively through calendars and the EMR system.
• This role is telephonic, however in person visits are done and the BHCM has to be comfortable completing them both ways.

Social Worker, Care Manager

Human Resources

• Serve as a friendly, approachable first point of contact for employees and managers across the organization.
• Support core HR functions, including onboarding, offboarding, employee relations, benefits administration, and compliance.
• Partner closely with fellow HR Generalists, HRBPs, and the Talent Management team to support a growing healthcare workforce.
• Help manage and maintain employee data in our HRIS (ADP) and support recruiting operations in our ATS (Greenhouse).
• Assist with policy development, documentation, and employee communications; clear writing matters here.
• Balance being proactive and outgoing with knowing when to escalate, collaborate, or follow established processes. It’s okay to ask questions; we encourage it; but we also value teammates who are confident in making decisions.
• Juggle multiple priorities with confidence while adapting to changing business needs.
• Handle sensitive information with discretion and professionalism. HR is a vault, and we expect our teammates to be one as well.
• Pitch in when needed; this is a growing company, and sometimes that means rolling with the punches or working extra hours during peak periods. Our team shows up for one another, and we’re looking for someone who will too.

HR Generalist

Billing Specialist

• Serve as the point of contact for any escalated authorization needs – including, but not limited to, clinical information, forms, portal access, process support and document requests
• Track authorization report to assist authorization team in outstanding authorization needs
• Resolve claims denials in Authorization work queues
• Identify areas of opportunities to improve the authorization process and ultimately clean claim payments
• Identify and communicate any potential claims issues that could result in loss of revenue
• Communicate with providers and other team members to resolve any billing/claims/authorization issues
• Participate in team meetings and communications
• Perform assigned duties in a compassionate manner in accordance with the mission/values of Ennoble Care
• Perform specific assignments as directed by the Revenue Cycle Director

Senior Director – Strategic Initiatives and Partnerships

Hospice Associate Director – Regulatory Compliance, Quality

Social Worker, Care Manager

HR Generalist

Billing Coordinator