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LPN Inbound Care Coordinator
Ennoble CareLPN Inbound Care Coordinator providing remote care coordination services for a mobile primary care provider. Supporting patients and clinicians to achieve healthcare goals and maintain communication.
About the role
Key responsibilities & impact- Complete individualized patient care plans and perform care management and care coordination services using Ennoble Care’s electronic medical record system
- Frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes
- Document all client communications (verbal or written) accurately
- Communication to and from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
- Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues
- Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care’s patients, their family members, and partner facilities
- Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
- Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
- Excellent customer service skills demonstrated by positive feedback from customers and patients
- Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner
Requirements
What you’ll need- Must be a Licensed Practical Nurse (LPN)
- Must be comfortable with speaking on the phone for large amounts of the day
- Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service
- Ability to take accurate notes to document each task in a timely manner
- Ability to multitask between different patients and workstreams while remaining organized and efficient with time
- Ability to thrive in a fast-paced environment
- Must be able to work from Saturday and Sunday 8:00am to 4:30pm (EST), as well as Monday, Tuesday, and Wednesday 9:30am to 6:00pm (EST)
- Must be proficient in using a computer, including Outlook and other Microsoft Office programs
- Knowledge of basic healthcare terms, conditions, roles, and basic care principles is helpful
- Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis
Benefits
Comp & perks- Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
- Paid Time Off
- Paid Office Holidays
- Paid Sick Time
- 401(k) with up to 3% company match
- Referral Program
- Payactiv: pay-on-demand. Cash out earned money when and where you need it!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Patient Care ManagementCare CoordinationDocumentation ProtocolsNote TakingHealthcare Terminology
Soft Skills
CompassionEmpathyTeam PlayerAdaptabilityTime Management
Certifications
Licensed Practical Nurse (LPN)