Engle Martin

General

• Provides direct supervision of designated direct reports and performs functions such as but not limited to, the selection, onboarding, training, and development of the Operations team.
• Learns, leverages, and develops team member strengths and skillsets with assigned work.
• Embraces and applies the tenets of management training programs and corporate operating systems.
• Initiates the development and refinement of processes, procedures, reporting, data management, and workflow automation within the scope of the Operations team.
• Uses independent judgment to assign incoming workflow within the Operations team according to relevant skill set.
• Responds to incoming customers inquiries and directs to the appropriate department or team according to established processes.
• Examines and selects vendor resources prior to assigning to projects and/or referring to Project Managers.
• Leads regularly scheduled meetings and serves as a resource to the Operations team and assists with functions that are more complex.

Team Leader