Operations

• Lead and supervise the functional team of Operations Coordinators, and collaborate with external staff, and PMC (Program Management Contractor) representatives to maintain and enhance critical program, payment, and organizational systems.
• Manage day-to-day program operations and ensure staff are properly trained and supported, process documentation is up to date and readily available, and that the team is cross trained to ensure redundancies
• Develop and maintain a deep understanding of the relevant business processes and how they relate to the organization's strategic operations
• Provide support and coaching to team members ensuring they have the information needed to effectively and efficiently deliver programs in a consistent and integrated manner.
• Maintain strong relationships with key stakeholders in other departments
• Collaborate with managers and staff to ensure there are adequate operational resources to meet the needs of the programs
• Provide guidance to the team on the resolution of issues, collaboratively solve intricate problems, recommend solutions and generally act as a subject matter expert in a variety of issues related to program operations and the processing of incentive payments
• Lead efforts within the team to develop and maintain a library of process documentation and operational best practices.
• Direct the team on the implementation of new processes and enhancements to existing processes.
• Provide oversight, tracking, and visibility of staff capacity, key team initiatives, payment process improvement projects, and special tasks.
• Document, train and provide guidance to internal and external staff on organizational standards, program procedures and the use of Energy Trust systems.
• Ensure all team responsibilities are completed accurately and on time, ensuring compliance with finance audit rules and operational best practices.
• As a power user of systems, inform and coordinate with Operations Specialist, Operations Analysts, Program and IT staff on program software needs and enhancement requests.
• Perform other job-related duties as assigned.
• Perform all functions of the job in a safe manner.

Operations Supervisor

Regional Manager – ISP Operations

Market Operations Intern, Summer 2026

Operations Specialist

Neuropsychologist – Contract

Neuropsychologist – Contract