Energy Trust of Oregon

Operations Supervisor

Energy Trust of Oregon

full-time

Posted on:

Location Type: Hybrid

Location: Portland • Oregon • 🇺🇸 United States

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Salary

💰 $81,600 - $102,800 per year

Job Level

Mid-LevelSenior

About the role

  • Lead and supervise the functional team of Operations Coordinators, and collaborate with external staff, and PMC (Program Management Contractor) representatives to maintain and enhance critical program, payment, and organizational systems.
  • Manage day-to-day program operations and ensure staff are properly trained and supported, process documentation is up to date and readily available, and that the team is cross trained to ensure redundancies
  • Develop and maintain a deep understanding of the relevant business processes and how they relate to the organization's strategic operations
  • Provide support and coaching to team members ensuring they have the information needed to effectively and efficiently deliver programs in a consistent and integrated manner.
  • Maintain strong relationships with key stakeholders in other departments
  • Collaborate with managers and staff to ensure there are adequate operational resources to meet the needs of the programs
  • Provide guidance to the team on the resolution of issues, collaboratively solve intricate problems, recommend solutions and generally act as a subject matter expert in a variety of issues related to program operations and the processing of incentive payments
  • Lead efforts within the team to develop and maintain a library of process documentation and operational best practices.
  • Direct the team on the implementation of new processes and enhancements to existing processes.
  • Provide oversight, tracking, and visibility of staff capacity, key team initiatives, payment process improvement projects, and special tasks.
  • Document, train and provide guidance to internal and external staff on organizational standards, program procedures and the use of Energy Trust systems.
  • Ensure all team responsibilities are completed accurately and on time, ensuring compliance with finance audit rules and operational best practices.
  • As a power user of systems, inform and coordinate with Operations Specialist, Operations Analysts, Program and IT staff on program software needs and enhancement requests.
  • Perform other job-related duties as assigned.
  • Perform all functions of the job in a safe manner.

Requirements

  • Bachelor’s degree in a related field or equivalent professional experience.
  • 5 years’ professional experience in business/program administration, health care, business operations, or project management.
  • 2 years in management or team lead capacity preferred.
  • Demonstrated experience developing process and technical documentation.
  • Demonstrated experience successfully leading initiatives and projects with internal and external staff resources.
  • Demonstrated ability to initiate and implement enhancements to business and operational processes.
  • Proficient in data entry and general computer use, including MS Office software, Customer Relationship Management (CRM) systems and other database applications, working knowledge of SharePoint preferred.
  • Excellent coordination and organization skills, with high level of attention to detail.
  • Ability to effectively prioritize and juggle multiple concurrent projects.
  • Highly self-motivated and accustomed to working in a fast-paced team-based environment.
  • Strong interpersonal, written, and verbal communication skills required. Must be able to interact with a diverse workforce and be comfortable working in culturally diverse settings and groups.
Benefits
  • Health/dental/vision insurance
  • Employer sponsored and paid life/disability
  • 401(k) with a company contribution of 6% of your salary after 90 days of employment
  • TriMet pass
  • Access to health and dependent FSA/HSA accounts
  • Generous paid vacation, holidays and sick days
  • Paid volunteer hours
  • Employee assistance program
  • Career advancement opportunities
  • Great colleagues and culture
  • Flexibility to work from home and/or an office space at the Portland, OR location
  • Work from home laptop provided

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
business administrationprogram administrationprocess documentationproject managementdata entrytechnical documentationoperational processespayment processingprocess improvementprogram operations
Soft skills
leadershipcoachingproblem-solvingcommunicationorganizationattention to detailprioritizationself-motivationcollaborationinterpersonal skills
Certifications
Bachelor’s degree