Senior Manager, Global Operations Trust & Safety
Care.com
Operations Supervisor
Energy Trust of Oregon
full-time
Posted on:
Location Type: Hybrid
Location: Portland • Oregon • 🇺🇸 United States
Visit company websiteSalary
💰 $81,600 - $102,800 per year
Job Level
Mid-LevelSenior
About the role
- Lead and supervise the functional team of Operations Coordinators, and collaborate with external staff, and PMC (Program Management Contractor) representatives to maintain and enhance critical program, payment, and organizational systems.
- Manage day-to-day program operations and ensure staff are properly trained and supported, process documentation is up to date and readily available, and that the team is cross trained to ensure redundancies
- Develop and maintain a deep understanding of the relevant business processes and how they relate to the organization's strategic operations
- Provide support and coaching to team members ensuring they have the information needed to effectively and efficiently deliver programs in a consistent and integrated manner.
- Maintain strong relationships with key stakeholders in other departments
- Collaborate with managers and staff to ensure there are adequate operational resources to meet the needs of the programs
- Provide guidance to the team on the resolution of issues, collaboratively solve intricate problems, recommend solutions and generally act as a subject matter expert in a variety of issues related to program operations and the processing of incentive payments
- Lead efforts within the team to develop and maintain a library of process documentation and operational best practices.
- Direct the team on the implementation of new processes and enhancements to existing processes.
- Provide oversight, tracking, and visibility of staff capacity, key team initiatives, payment process improvement projects, and special tasks.
- Document, train and provide guidance to internal and external staff on organizational standards, program procedures and the use of Energy Trust systems.
- Ensure all team responsibilities are completed accurately and on time, ensuring compliance with finance audit rules and operational best practices.
- As a power user of systems, inform and coordinate with Operations Specialist, Operations Analysts, Program and IT staff on program software needs and enhancement requests.
- Perform other job-related duties as assigned.
- Perform all functions of the job in a safe manner.
Requirements
- Bachelor’s degree in a related field or equivalent professional experience.
- 5 years’ professional experience in business/program administration, health care, business operations, or project management.
- 2 years in management or team lead capacity preferred.
- Demonstrated experience developing process and technical documentation.
- Demonstrated experience successfully leading initiatives and projects with internal and external staff resources.
- Demonstrated ability to initiate and implement enhancements to business and operational processes.
- Proficient in data entry and general computer use, including MS Office software, Customer Relationship Management (CRM) systems and other database applications, working knowledge of SharePoint preferred.
- Excellent coordination and organization skills, with high level of attention to detail.
- Ability to effectively prioritize and juggle multiple concurrent projects.
- Highly self-motivated and accustomed to working in a fast-paced team-based environment.
- Strong interpersonal, written, and verbal communication skills required. Must be able to interact with a diverse workforce and be comfortable working in culturally diverse settings and groups.
Benefits
- Health/dental/vision insurance
- Employer sponsored and paid life/disability
- 401(k) with a company contribution of 6% of your salary after 90 days of employment
- TriMet pass
- Access to health and dependent FSA/HSA accounts
- Generous paid vacation, holidays and sick days
- Paid volunteer hours
- Employee assistance program
- Career advancement opportunities
- Great colleagues and culture
- Flexibility to work from home and/or an office space at the Portland, OR location
- Work from home laptop provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business administrationprogram administrationprocess documentationproject managementdata entrytechnical documentationoperational processespayment processingprocess improvementprogram operations
Soft skills
leadershipcoachingproblem-solvingcommunicationorganizationattention to detailprioritizationself-motivationcollaborationinterpersonal skills
Certifications
Bachelor’s degree
