IT Support Technician, Junior
Energy Drive
full-time
Posted on:
Location Type: Hybrid
Location: Hillcrest • South Africa
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Job Level
About the role
- **Essential Duties and Typical Responsibilities - Key Responsibilities**
- IT Service Delivery: Serve as the primary point of contact for end-user support requests, managing hardware, software, and connectivity issues through to resolution within defined SLA parameters.
- Maintain a clear and responsive support queue via the ITSM platform, ensuring all tickets are accurately logged, prioritised, and followed up on.
- Enterprise Platform Management: Provision and maintain user accounts and access across Microsoft 365 and Google Workspace, supporting onboarding, offboarding, and day-to-day platform queries.
- Support the administration of JumpCloud MDM across the device fleet, including device enrolment, policy application, and basic configuration for both macOS and Windows endpoints.
- Collaboration & Communication Systems: Support the setup, maintenance, and troubleshooting of video conferencing environments, including Zoom Rooms and VC hardware in meeting spaces.
- Networking & Security Exposure: Under the guidance of senior team members, gain hands-on exposure to firewall configuration and management, VPN access, and network troubleshooting.
- Security & Compliance: Apply user access controls and security procedures in line with the organisation’s ISO 27001-aligned protocols.
- IT Reporting & Documentation: Contribute to regular IT reporting - covering ticket volumes, device health, asset status, and platform metrics.
Requirements
- **Knowledge - What People Know - Technical and/or Professional Knowledge**
- A diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Prior exposure to a helpdesk or IT support environment is advantageous but not required - EDS are open to developing the right person.
- Working knowledge of Microsoft 365 and/or Google Workspace. Comfortable supporting both macOS and Windows environments, or demonstrably willing to develop competence across both.
- Exposure to MDM platforms (JumpCloud or similar), VoIP systems, video conferencing hardware, or endpoint security tools will be viewed positively - but none are hard requirements at this level.
- **Experience - What Have People Done - On-the-Job Experience**
- Experience (or demonstrated aptitude) in diagnosing and resolving common hardware, software, and connectivity issues in a professional setting, across both macOS and Windows environments.
- Ability to log, track, and communicate technical issues clearly and accurately.
- Exposure to cloud platforms: enterprise communication tools, MDM systems, or any aspect of IT infrastructure - even in a personal or academic context - will be viewed positively.
- **Competencies - What People Can Do - A Cluster of Behaviours**
- CORE Competencies: Driving Customer Value - Fostering Collaboration - Passion for Results.
- ROLE Competencies: Accuracy - Communication - Planning and Organising - Initiating Action - Continuous Learning.
- **Personal Attributes - Who People Are - Personal Dispositions and Motivations**
- Curiosity, a willingness to learn, detail-oriented, reliable.
Benefits
- - Group Risk Cover - contribution to Discovery life; disability; dread disease
- - Medical Aid - partial contribution to main member fee on Discovery
- - Work From Home
- - Training & Development
- - Performance Bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT service deliveryhardware troubleshootingsoftware troubleshootingconnectivity issues resolutionuser account provisioningMicrosoft 365Google WorkspaceJumpCloud MDMfirewall configurationnetwork troubleshooting
Soft Skills
customer valuecollaborationresults-orientedaccuracycommunicationplanningorganizinginitiating actioncontinuous learningdetail-oriented
Certifications
ISO 27001