Endure Capital

Customer Care Agent

Endure Capital

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Supporting with ‘out of inbox’ projects and tasks like creating macros, onboarding and training new starters or other projects depending on business needs.
  • Offering customers empathetic and personal service expected of the Numan brand.
  • Solving queries on first contact as far as possible, always taking ownership of the customer’s problem.
  • Working in Intercom covering phone, messaging, social channels and email.
  • Working closely with our pharmacy and clinicians to resolve patient queries.
  • Keeping an accurate record of customer enquiries and complaints.
  • Handling queries of a sensitive nature in a confidential and safe way.
  • Sharing the voice of the customer with colleagues in the business and suggesting better ways to work.
  • Able to work with little supervision.

Requirements

  • Loves problem-solving and connecting with people.
  • Gets satisfaction from providing excellent customer care and going the extra mile to make someone happy.
  • Has experience of, or a desire to work in a startup environment, with a small team and high levels of ownership with light process infrastructure.
  • Ideally, have experience with Intercom, Salesforce, Intercom or equivalent experience but if not, you are a tech savvy quick learner.
  • Has excellent English (written and spoken).
Benefits
  • Share options.
  • 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).
  • Health insurance with Vitality.
  • Enhanced maternity and parental leave.
  • Nursery benefit provided by YellowNest.
  • Employee assistance programme (access to therapy, financial planning and discounts).
  • Generous pension (includes both employee and employer contributions).
  • Flexible working options, including a dog-friendly office in Farringdon.
  • Personal training and development budget via Learnerbly.
  • Wellhub membership, giving you access to over 2,000 locations in the UK.
  • Cycle to work scheme.
  • Season ticket loan.
  • Discount on Numan products for your friends and family.
  • Paid volunteering days.
  • An additional 2 weeks off once you reach your 5th anniversary with Numan.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
problem-solvingcustomer careempathyownershipcommunicationteamworkadaptabilityconfidentialityinitiativeattention to detail