Customer Experience Analyst II, User
Encova Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Columbus • Ohio • United States
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Salary
💰 $69,152 - $123,921 per year
About the role
- Drive enterprise-wide experience improvements through customer, competitor, and industry research.
- Transform insights into actionable, customer-centered solutions.
- Partner across the organization to analyze feedback and map journeys.
- Apply design thinking and experience design practices to create intuitive experiences.
- Ensure the customer perspective is embedded in all decisions and designs.
Requirements
- At least four years of information technology or previous insurance experience is desired.
- Prefer college graduate with major in insurance, English, business administration, customer experience, user experience design or an information technology related field.
- The individual must demonstrate a strong working knowledge of information technology and the insurance business.
- Individual should have capability to use a logical approach to problems and ability to meet specified deadlines on assigned projects.
- Completion of LSSBB, CIOP, MCMC and NN/g UX or comparable certifications preferred.
Benefits
- Health, Dental & Vision Insurance
- Company-provided life and income protection plans
- Eligibility to participate in a company incentive bonus program
- 401(k) Retirement Plan - 100% company match up to 7% on annual salary
- Paid Time Off, Paid Holidays, and Floating Holidays
- Flexible Work Arrangements - Hybrid and remote depending on the role
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
design thinkingexperience designcustomer experienceuser experience designinformation technologyinsurance knowledge
Soft Skills
analytical skillsproblem-solvingcollaborationcustomer-centered approachlogical thinkingtime management
Certifications
LSSBBCIOPMCMCNN/g UX