Support technical customer onboarding, including running technical sessions and importing/exporting data and labels into and out of our platform
Build scripts and tools to quickly respond to pressing customer feature requests, and support the product and engineering team in converting these into production-grade platform features
Serve as the face of our engineering team with customers and prospects
Work alongside commercial teams throughout the entire customer lifecycle and support dealmaking with your technical knowledge
Collaborate with the Sales & ML team to prepare and set up product demos

Requirements

1-5+ years of experience in a Solutions Engineering or similar technical customer-facing role
Strong understanding of Python SDKs, APIs, SQL, and cloud integrations
Ability to estimate the scope of bug fixes and debug code based on stack traces and customer-reported issues
Previous experience in a fast-paced B2B start-up is a plus

Benefits

Competitive salary, commission, and meaningful equity in a high-growth start-up
Clear, accelerated growth opportunities as the company scales rapidly
Strong in-person culture: 3–5 days/week in our newly launched North Beach loft office
Flexible PTO to fully recharge
18 paid vacation days in the U.S. plus federal holidays
Annual learning & development budget
Comprehensive health, dental, and vision coverage
Frequent travel opportunities across the U.S., London, and Europe
Bi-annual company offsites, twice-weekly team lunches, and monthly socials

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonSDKsAPIsSQLcloud integrationsbug fixingdebuggingstack traces

Soft Skills

customer onboardingtechnical sessionscollaborationcommunicationcustomer-facingproblem-solving