Manager, Business Systems Support
Enbridge
full-time
Posted on:
Location Type: Hybrid
Location: Akron • Ohio • United States
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Salary
💰 $116,000 - $151,000 per year
About the role
- Lead and develop a team responsible for continuous improvement of requirements and processes related to business system application support for top-tier applications
- Support a range of operational areas, including Planning and Dispatch, Field Techs, Stations, Compliance, Construction, Customer Additions, GIS Services, and Meter Reading
- Lead the team who will oversee the intake and prioritization of change requests, ensuring high-value changes are assessed and expedited
- Provide leadership in release support, including process consultation, requirements gathering, test preparation, user acceptance testing, and post-implementation support
- Design and implement business process health dashboards
- Lead incident escalation and response for critical application issues, acting as an advocate for end users and partners
- Ensure project support for Tier 1 initiatives, bridging functional and technical knowledge to optimize solutions and reduce costs
- Represent the business in SOX system compliance audits
- Design and handle the Integration Error Management Framework, fostering collaboration across multiple teams
- Drive continuous improvement initiatives, such as field visit strategies and data analysis management
- Accountable for functional end user support (24*7)
- Foster a culture of coaching, mentoring, and motivation, ensuring team objectives align with organizational goals
Requirements
- Related university degree along with 8+ years of directly related experience
- An additional 3 years of related experience is required in lieu of a university degree
- Strong business acumen and expert knowledge of technology implementation across large functional areas
- Experience with large process or technology improvement projects
- Strong analytical and problem-solving skills
- Outstanding skills to interact with others, including consensus-building, negotiation, and facilitation.
Benefits
- PPO & HSO plans (only HSA if participate in the HSO)
- Benefits coverage starts on Day 1
- 11 US Paid Holidays + 2 personal holidays per year
- Paid vacation – starting at 3 weeks per year
- Military Leave
- Retirement Savings 401(k) savings plan with company contributions – 3 yr vesting
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
requirements gatheringtest preparationuser acceptance testingprocess consultationdata analysis managementbusiness process health dashboardschange request prioritizationincident escalationtechnology implementationprocess improvement
Soft skills
leadershipcoachingmentoringmotivationanalytical skillsproblem-solvingconsensus-buildingnegotiationfacilitationcommunication