Enable Dental

Business Operations

• Ensure our field operations team is staffed, scheduled, and deployed with precision to meet patient demand and operational goals.
• Own and architect the models and insights that help our COO and field operations leaders make smart, fast calls on staffing decisions and our broader operational strategy across every market we serve.
• Work hand-in-hand with Regional Managers to improve workforce utilization, minimize non-productive time, optimize supply and demand, and ensure we’re delivering care efficiently and cost-effectively across our business.
• Serve as a thought partner & analytical right hand to the COO, transforming raw operational challenges into structured frameworks and recommendations
• Build and maintain forecasting, staffing and resource allocation models that drive operational and strategic decisions across the business
• Translate complex data into clear, persuasive narratives for executive and cross-functional audiences
• Identify performance gaps, inefficiencies, and growth opportunities across the organization and propose the changes needed to fix/realize them
• Own high-visibility projects and analyses from scoping through execution and measurement.
• Partner closely with field operations leaders to align staffing and scheduling to service goals, productivity targets, and budget
• Create and maintain dashboards, reports, and tools that track field efficiency, utilization, and staffing KPIs

Senior Associate, Business Operations & Analytics

Director

• The Director of Client Engagement is a player/coach leader responsible for both managing our Account Management team and personally owning a meaningful share of our client relationships.
• You will lead a team of Account Managers while also serving as the senior leader across our portfolio of ~30 accounts — stepping in directly to manage select accounts, support escalations, develop relationships and ensure every client feels the weight and care of senior leader-level partnership.
• Reporting to the COO, this is a hands-on role that blends strategic leadership with active, day-to-day client engagement.
• Lead, coach, and develop a team of three Account Managers — setting clear goals, running regular 1:1s, and building a culture of accountability and client-first thinking.
• Build and refine scalable account management processes, playbooks, and tooling that improve consistency and performance across the team.
• Own department-level reporting: portfolio health, retention metrics, growth indicators, and team performance KPIs.
• Partner closely with Sales, Operations, and Clinical teams to ensure seamless handoffs and aligned cross-functional execution.
• Provide mentorship and professional development pathways to grow the capabilities of each team member.
• Directly manage a defined portfolio of accounts, owning the full relationship lifecycle from onboarding through growth and renewal.
• Maintain active visibility and engagement across all ~30 accounts — even those primarily managed by your team — ensuring no relationship goes unattended.
• Serve as the executive escalation point for any client concerns, complaints, or complex situations across the full portfolio.
• Lead and participate in Quarterly Business Reviews (QBRs), strategic planning sessions, and executive-level client meetings.
• Identify and pursue upsell, cross-sell, and expansion opportunities across the account portfolio, working collaboratively with Sales where appropriate.
• Develop and execute account strategies that align client goals with Enable Dental's capabilities and growth objectives.
• Use data and performance analytics to identify trends, risks, and opportunities — both at the individual account level and across the portfolio.
• Advocate internally for client needs, translating field intelligence into actionable product and operational feedback.
• Consult with clients on their specific goals and circumstances, recommending solutions, workflow improvements, and service enhancements proactively.
• Recommend and, where appropriate, implement policy or procedural changes to improve outcomes for client segments or individual accounts.