Enable Dental

Account Manager

• Serve as the primary point of contact for health plan partners.
• Manage a portfolio of health plan accounts.
• Build trusted relationships and ensure service performance.
• Track and analyze key metrics to identify trends.
• Coordinate internally with Operations and Clinical teams.
• Prepare and lead performance reviews with payer partners.

Payer Relationship Manager

Manager

• Ensure field team is staffed, scheduled, and deployed efficiently to meet patient demand and operational goals.
• Own the data models, reporting, and recommendations for staffing decisions.
• Work with Regional Managers to improve workforce utilization and minimize non-productive time.
• Forecast workforce needs based on sales inputs, demand trends, and operational performance.
• Conduct operational analyses to improve service delivery.
• Create and maintain dashboards, reports, and tools for tracking efficiency and staffing KPIs.

Workforce Analytics & Optimization Manager

• Oversee the Clinical Coordination team responsible for ensuring all clinical appointments are accurately scheduled, prepared in advance, and supported prior to the visit.
• Lead, mentor, and develop Clinical Coordinators
• Ensure all appointments meet readiness requirements
• Analyze recurring scheduling and readiness barriers
• Monitor and report team performance and operational health indicators

Clinical Coordinator – Department Manager

Customer Support

• Respond promptly and professionally to patient inquiries via phone, email, and online chat, providing accurate information about our services, scheduling, and billing.
• Assist patients with scheduling and rescheduling appointments, ensuring optimal route planning for our mobile dental teams.
• Provide compassionate support to patients and their caregivers, addressing concerns and resolving issues with patience and efficiency.
• Maintain accurate and detailed patient records in our CRM system.
• Collaborate closely with our clinical and operations teams to ensure smooth patient journeys.
• Educate patients on the benefits of mobile dental care and guide them through the process.
• Handle insurance inquiries and assist with payment processing.
• Contribute to the continuous improvement of our customer care processes and patient experience.

Customer Care Specialist

Operations

• Plan and execute new market launches from start to finish, ensuring timelines, budgets, and quality standards are met.
• Lead all launch activities, including site selection, office build-out, staffing, and operational readiness.
• Oversee integration of new practices into Enable Dental’s billing, IT, compliance, HR, payroll, procurement systems.
• Ensure dental equipment, clinical supplies, and office facilities are ready, compliant, and operational.
• Travel to new markets for setup and provide hands-on training for the first four weeks.
• Work with HR, Regulatory, Sales, Business Development, Account Managers, and Project Managers to ensure launch success.
• Track KPIs to assess launch success and identify areas for improvement.
• Refine launch processes to optimize future openings and operational efficiency.
• Transition oversight of the new market to the Director of Operations and Regional Manager for smooth long-term management.

Payer Relationship Manager

Workforce Analytics & Optimization Manager

Clinical Coordinator – Department Manager

Customer Care Specialist

Senior Manager, Launch Operations