Associate Customer Success Manager
PlayPlay
Client Success Executive
EMS Management & Consultants, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Montana • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SFDC
About the role
- Focus on client satisfaction and retention by managing the complete revenue cycle process and client relationships
- Monitor operational aspects of client accounts and ensure contractual compliance
- Maximize account performance through in-depth analytics and identify opportunities to improve financial performance
- Maximize cash collections and A/R follow-up while providing excellent service
- Manage and respond to client inquiries with emphasis on long-term partnership
- Align internal and external project teams to enrich client experience through services and technology
- Communicate financial and operational metrics, compliance and regulatory updates to enable quality patient care
- Foster and deepen high-value relationships across client organizations
- Manage implementation projects, monitor contract status, and drive renewals/extensions
- Assist Sales and Marketing by identifying new relationships and creating reference-able clients
- Serve as resource/backup to other departments and conduct training as needed
- Maintain professional, confidential, and compliant conduct in all interactions
Requirements
- Associates degree or higher in Business Administration, Healthcare, or related field
- Successful experience in healthcare billing and reimbursement, client account management, sales, or marketing
- Internal motivation and drive to learn and maintain knowledge of relevant payer, compliance and regulatory requirements and trends
- Critical thinking and analytic skills
- Ability to travel up to 50%
- Strong organizational and time management skills
- Comfort with public speaking to audiences of varying sizes and backgrounds
- Proficiency with Microsoft Office Suite and web-based application platforms
- (Preferred) Bachelor’s degree in finance, healthcare, marketing, or another business-related field
- (Preferred) Career history demonstrating progressively increasing levels of responsibility
- (Preferred) Experience related to healthcare or EMS billing and/or revenue cycle management
- (Preferred) Proficient in Salesforce.com, MS Project or Smartsheet
Benefits
- WFH Flexible / Remote work
- Professional development via EMS|MC University courses and external learning opportunities
- Participation in company meetings, committees, employee and client events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
healthcare billingreimbursementclient account managementsalesmarketingrevenue cycle managementanalyticscontract managementfinancial performancepublic speaking
Soft skills
client satisfactionrelationship managementorganizational skillstime managementcritical thinkinginternal motivationdrive to learncommunication skillsteam alignmenttraining
