Associate Customer Success Manager
PlayPlay
Enterprise Customer Success Manager
MyOme
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts, North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $160,000 per year
Job Level
SeniorLead
About the role
- Develop and manage strategic customer relationships, acting as a trusted advisor and advocate for enterprise accounts
- Lead onboarding process for new accounts and new clinicians within existing accounts, ensuring smooth integration with MyOme's services in partnership with Sales Account Executives
- Proactively identify and address customer needs to drive satisfaction and long-term engagement; support MyOme’s retention strategy and Voice of the Customer (VoC) program
- Collaborate with Sales, Marketing, Product & Clinical teams to develop and deliver strategic programs that maximize customer value and drive growth
- Champion for value: communicate value to clients using data to tell meaningful, actionable stories that result in expansion and retention opportunities
- Leverage data and customer feedback to identify opportunities for improvement, optimizing processes and programs
- Foster a winning culture by contributing to best practices, workflows, and success metrics for the CSM function
- Report directly to the Director of Customer Success
- Occasional travel to support enterprise onboarding and company meetings
Requirements
- A minimum of 7+ years of experience in enterprise-level sales and/or customer success, within the genomics and/or biotechnology industry
- Strong understanding of the healthcare landscape and the evolving role of genomics in precision medicine (plus)
- Bachelor's degree in relevant concentration preferred but not required
- Being a glass-half-full problem solver; adept at navigating complex situations
- Proactively identify and resolve client challenges with a "get things done" mentality
- Comfort with data analysis and utilizing insights to drive strategic decision-making
- Focus on retention and expansion with strong experience in field sales or account management
- History of up-selling, cross-selling, and owning a book of business
- Experience successfully managing complex, technical projects (plus)
- Advanced communication and presentation skills for administrative and executive audiences, including KOLs
- Passion for elevating, coaching and mentoring others with aspiration to lead teams
- Thrive in an entrepreneurial environment; self-starter able to independently manage priorities
- Occasional travel to support enterprise onboarding and company meetings
Benefits
- Company-paid health/vision/dental benefits
- Equity
- 401K
- Unlimited PTO
- Company-sponsored offsites and team meals during in-person meetings
- Direct access to company leadership and opportunity to grow into an operational leadership role
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysiscustomer relationship managementproject managementsales strategyaccount managementup-sellingcross-sellingcustomer successgenomicsbiotechnology
Soft skills
problem solvingcommunicationpresentationmentoringleadershipstrategic thinkingadaptabilitycollaborationcustomer advocacyself-starter
