Customer Success Manager

• Develop and manage strategic customer relationships, acting as a trusted advisor and advocate for enterprise accounts
• Lead onboarding process for new accounts and new clinicians within existing accounts, ensuring smooth integration with MyOme's services in partnership with Sales Account Executives
• Proactively identify and address customer needs to drive satisfaction and long-term engagement; support MyOme’s retention strategy and Voice of the Customer (VoC) program
• Collaborate with Sales, Marketing, Product & Clinical teams to develop and deliver strategic programs that maximize customer value and drive growth
• Champion for value: communicate value to clients using data to tell meaningful, actionable stories that result in expansion and retention opportunities
• Leverage data and customer feedback to identify opportunities for improvement, optimizing processes and programs
• Foster a winning culture by contributing to best practices, workflows, and success metrics for the CSM function
• Report directly to the Director of Customer Success
• Occasional travel to support enterprise onboarding and company meetings

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