Empregga

General

• Provide customer support via phone, email, chat, and WhatsApp, delivering courteous and effective assistance.
• Register and update customer records in the platform, keeping data current.
• Clarify questions about using the platform and its features.
• Guide customers through processes and system operations, following requests through to completion.
• Log all customer interactions and monitor request progress to ensure customer satisfaction.

Customer Support Representative

Account Executive

• Act across the entire sales funnel: SDR, lead qualification, negotiation, closing (Closer) and follow-up
• Receive and handle inbound leads and conduct active prospecting via calls, WhatsApp, and digital channels
• Build relationships with leads through marketing and digital engagement strategies
• Conduct sales meetings focused on diagnosis and solution
• Apply SPIN Selling techniques, rapport building, and persuasion
• Manage pipeline, follow-ups, and KPIs using CRM
• Ensure end-to-end conversion of the sales process, from first contact to closing
• Perform initial post-sale support, ensuring client alignment and satisfaction
• Contribute to continuous improvements in commercial processes and strategies

Customer Support Representative

Closer – Sales Consultant