Employer Direct Healthcare

Vice President

• Lead all contact center operations and strategic planning, translating enterprise goals into multiyear service roadmaps and quarterly operating plans that directly drive engagement, conversion, and lifetime value.
• Build and scale a high performing 200+ Care Advocate operation with KPIs tied to growth, cost-to-serve, CSAT/NPS, and clinical outcomes.
• Champion a people-first, service obsessed culture that delivers exceptional member experiences while driving measurable operational improvements.
• Ensure processes, workflows, and SLAs meet high standards of efficiency, scalability, compliance, and quality—balancing speed with safety.
• Develop and refine operational playbooks, escalation paths, and frontline enablement tools to support consistent, high-quality service delivery.

Vice President, Member Services

Product Manager

• Enable seamless, standardized, and multichannel (API, EDI, and Batch) Data Exchange frameworks including ingestion, mapping, translation, validations and support overall data management and governance with vendors and partners to support critical billing and payment workflows
• Build scalable solutions and workflow automation, ensuring the highest level of data quality standards
• Build and manage Lantern’s Interoperability and data products serving both internal and external stakeholders
• Perform deep discovery and user research with stakeholders, members, internal users, while considering legal, regulatory and competitive and market dynamics
• Create and drive the member experience product strategy coupling the front-end user/member experience with a world class care team service experience.
• Create, align, and provide cross org visibility to TPA Data roadmaps
• Create top down and bottoms-up alignment ensuring your direct, peers, teams, and senior leadership are providing the right level of guidance in accordance with RACI or similar
• Set the bar for when and where to experiment
• Refine and build process as needed to ship high quality products on time and in budget while ensuring visibility and alignment across the org Manage the product development process and timeline to ensure targets are met on time and in budget

Senior Product Manager – RCM Billing & Payments

Product Marketing

• Deal Desk Support & Deal Governance: Support approval workflows for non-standard deals and document commitments at key milestones. Validate key deal information for new business and upsells. Communicate approvals and commitments to impacted stakeholders.
• GTM Analyses: Partner with opportunity owners to create savings and access analyses using internal tools that showcase value of Lantern.
• Reporting & Analysis: Create and maintain reports on Deal Desk performance and non-standard requests for Commercial stakeholders. Provide research and analysis support including analyzing pricing, market trends, and non-standard requests to inform GTM strategy and deal standards.
• Process Improvement: Help guide migration of deal governance processes into Salesforce. Identify opportunities for process optimization
• Annual Pricing & Packaging: Support with annual pricing and packaging efforts including research, stakeholder interviews, analysis and documentation to support effective roll out of annual updates

Analyst, GTM Strategy

Sales Development Rep

• Drive top-of-funnel activity through outbound prospecting using calls, emails, social, video, and more to reach HR and benefits leaders at mid-size to large employers.
• Craft hyper-personalized outreach that aligns with employer goals, challenges, and existing benefit strategies.
• Qualify leads and set meetings for Account Executives by uncovering real business pain and identifying decision-makers.
• Partner cross-functionally with marketing, sales, and strategy teams to refine messaging and outreach strategies.
• Stay sharp on industry trends, the evolving benefits landscape, and how Lantern complements other vendors.
• Keep your pipeline and activity meticulously updated in Salesforce.
• Test, iterate, and share learnings because we believe the best SDRs are mini marketers and strategic thinkers.

Senior Sales Development Representative

Salesforce Developer

• Design, develop, and maintain custom solutions using Apex, Lightning Web Components, Visualforce, and Salesforce APIs.
• Configure declarative components (Flows, page layouts, record types, permission sets, assignment rules, reports, dashboards).
• Ensure scalable data model design aligned with business needs.
• Build and maintain integrations using Mulesoft, REST/SOAP APIs, and 3rd-party systems.
• Manage Health Cloud features, data models, and care management workflows.
• Oversee sandbox strategy, deployments, and change management processes.
• Perform system maintenance, including release management, cleanup, and performance optimization.
• Troubleshoot issues and provide timely resolution.
• Gather requirements and translate them into technical solutions aligned with Salesforce best practices.
• Document technical designs, processes, and system configurations.
• Provide user training and support, including managing support tickets.

Senior Salesforce Developer – Hybrid

• Design, develop, and maintain custom solutions using Apex, Lightning Web Components, Visualforce, and Salesforce APIs.
• Configure declarative components (Flows, page layouts, record types, permission sets, assignment rules, reports, dashboards).
• Ensure scalable data model design aligned with business needs.
• Build and maintain integrations using Mulesoft, REST/SOAP APIs, and 3rd-party systems.
• Manage Health Cloud features, data models, and care management workflows.
• Oversee sandbox strategy, deployments, and change management processes.
• Perform system maintenance, including release management, cleanup, and performance optimization.
• Troubleshoot issues and provide timely resolution.
• Gather requirements and translate them into technical solutions aligned with Salesforce best practices.
• Document technical designs, processes, and system configurations.
• Provide user training and support, including managing support tickets.
• Identify underutilized features or areas for optimization.

Senior Salesforce Developer

Administration

• Lead end-to-end delivery for Health Cloud enhancements (e.g., Medscout integration, territory/account scoring, process automation, refactoring data models, and systematizing provider applications).
• Design, implement, and optimize complex automations (Flows, lightweight Apex) for Health Cloud objects like Network Contracts, Provider Relationships, and scoring logic.
• Manage external integrations (Medscout, Docusign) and partner with Legal, Security, and Compliance to achieve 100% compliance on all feature releases.
• Drive user adoption and subject matter expertise by hosting peer demos and office hours.
• Ensure network data quality through governance reports, dashboards, validations, and regular audits.
• Maintain up-to-date technical documentation and data dictionaries for all major enhancements.

Senior Salesforce Health Cloud Administrator

Customer Success Manager

• Manage client and broker/consultant relationships throughout the client lifecycle, ensuring regular touchpoints and proactive feedback solicitation.
• Communicate clearly and concisely in both verbal and written formats, demonstrating strong time management and prioritization skills.
• Manage client communication for engagement marketing initiatives, including open enrollment events, webinars, mailers, and case studies.
• Collaborate cross-functionally within a team environment, ensuring seamless coordination and alignment across departments.
• Ensure company and client objectives, expectations, and goals are met.
• Support Client Executives to maximize retention and identify churn risks, as well as upsell and expansion opportunities.
• Maintain accurate data input and hygiene in the customer relationship management system for all assigned clients.
• Take appropriate and timely steps to resolve service issues.

Client Success Manager

Artificial Intelligence

• Own and evolve Lantern’s AI product vision and roadmap
• Translate emerging technologies and risks into actionable strategic choices
• Identify high-impact opportunities for AI across various functions
• Lead hands-on experimentation and prototyping
• Establish measurable outcomes and ensure successful rollout and adoption
• Drive organizational AI literacy and adoption
• Partner with AI SteerCo to ensure compliance with standards
• Maintain a deep understanding of AI trends and market positioning