Employer Direct Healthcare

Provider Success Manager

Employer Direct Healthcare

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • Texas • United States

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About the role

  • Act as the main point of contact for provider clinical and administrative teams.
  • Build strong, long-term relationships through regular check-ins and on-site visits.
  • Oversee onboarding and ensure a seamless transition into ongoing partnership.
  • Resolve day-to-day issues quickly and efficiently by partnering cross-functionally.
  • Develop strategies to enhance provider satisfaction, retention, and performance.
  • Identify opportunities to improve utilization, streamline operations, and grow revenue.
  • Use insights from provider interactions to inform internal product and service improvements.
  • Work cross-functionally with care, claims, product, and marketing teams to ensure provider needs are met.
  • Share feedback to improve tools, workflows, and engagement approaches.
  • Maintain accurate records in CRM and support engagement campaigns targeting providers.

Requirements

  • Bachelor’s degree required
  • Experience interacting directly with surgeons specifically, and additionally with key executives within the organizational structure of our provider agreements.
  • 3+ years of job-related experience in a client (provider) relationship development role
  • Direct experience handling portfolios consisting of multiple physician practices, Ambulatory Surgery Centers and Hospitals of differing sized and demographics
  • Ability to engage interpersonally with all levels within an organization, including C-suite
  • Process-driven and strong analytical skills and insights
  • Strong leadership and influence management skills, ability to motivate team members to support client portfolios
  • Ability to thrive in a matrixed organizational structure
  • Motivated team player with a positive collaborative attitude
  • Ability to work in fast-paced, start-up like environment
  • Excellent verbal and written communication skills
Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short & Long Term Disability
  • Life Insurance
  • 401k with company match
  • Paid Time Off
  • Paid Parental Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRManalytical skillsportfolio management
Soft Skills
interpersonal skillsleadershipinfluence managementcollaborative attitudecommunication skills
Certifications
Bachelor’s degree