Employ Humanity

Account Manager

• Develop and own the execution of partnership sales plans that drive partner-sourced and partner-influenced revenue.
• Identify, assess, negotiate, and secure high-impact partnerships.
• Structure and negotiate complex partner agreements and revenue-sharing models.
• Act as the senior relationship owner for key partners.
• Build, lead, and coach a high-performing partnerships team.
• Develop and implement partner enablement strategies.
• Partner with Marketing to design and launch joint campaigns.
• Establish and track clear KPIs for partner performance.

Director of Partnerships

• Own a portfolio of ~150 high-touch customer accounts (15 million arr), managing renewals and driving expansion opportunities.
• Proactively engage customers 6–9 months ahead of renewal to identify risks and growth opportunities.
• Partner closely with CSMs to surface opportunities, align on account strategy, and deliver a strong customer experience.
• Lead strategic renewal conversations, balancing retention goals with thoughtful pricing and upsell opportunities.
• Identify and execute on expansion opportunities including services, product add-ons, and packaging enhancements.
• Manage a high-volume book of business while applying a strategic, consultative approach to each account.
• Leverage Salesforce, CPQ/DealHub, and Gong to manage pipeline, forecast accurately, and drive efficient deal execution.

Senior Customer Account Manager

Manager

• Coach and support a team of Solution Consultants to achieve individual and team performance goals
• Partner closely with Account Executives on active deals to ensure strong solution alignment and execution
• Participate in key customer engagements, including discovery, demos, and technical discussions, as needed
• Help drive consistency in sales support, messaging, and solution positioning across your team
• Monitor team activity and performance against key metrics; identify areas for improvement and take action
• Provide input into forecasting by ensuring visibility into deal progression and Solution Consulting involvement
• Reinforce best practices in discovery, storytelling, and product demonstration
• Support onboarding and ongoing enablement of Solution Consultants
• Escalate deal risks or challenges and partner with senior leadership to navigate complex opportunities
• Collaborate with Sales, Customer Experience, and Product teams to share feedback and improve processes
• Support people processes such as performance feedback, development planning, and team engagement

Manager, Solution Consulting

Sales

• Lead and develop a high-performing team of Account Executives.
• Coach and develop Mid-Market AEs through 1:1s, pipeline reviews, and call coaching.
• Build a culture of accountability, collaboration, and continuous improvement.
• Hire, onboard, and ramp new AEs as the team scales.
• Lead a high-activity outbound motion to generate pipeline.
• Set and manage key activity metrics (calls, connects, conversions).
• Own pipeline health and coverage against targets.
• Act as a point of escalation for complex deals.
• Collaborate cross-functionally to drive deal success.

Mid-Market Sales Manager

Account Executive

• Own the full sales cycle from prospecting to close.
• Build pipeline through outbound activity, strategic outreach, and follow-up.
• Run discovery calls that uncover business pain points and hiring challenges.
• Deliver engaging, consultative product demos that showcase the value of Employ’s solutions.
• Create urgency, manage multiple opportunities, and drive deals forward with speed and precision.
• Consistently exceed monthly and quarterly revenue goals.
• Maintain a disciplined, high-activity approach to pipeline generation and opportunity management.
• Leverage sales tools, enablement resources, and CRM workflows to maximize efficiency.
• Collaborate with teammates and leadership to continuously improve processes, messaging, and execution.
• Bring energy, positivity, and a winning mindset to the team every day.

Performance Marketing

• Own the strategy and execution of integrated campaigns across key segments, aligning messaging, channels, and tactics to drive pipeline.
• Develop and scale account-based and segment-focused programs that target priority audiences with tailored, high-impact experiences.
• Build and execute joint marketing programs with strategic partners to expand reach and drive qualified pipeline.
• Own the strategy and execution of webinars, field events, and industry tradeshows, ensuring they drive measurable engagement and pipeline.
• Own the end-to-end handoff from marketing to sales, including alignment on targets, follow-up strategy, and enablement needed to convert pipeline.
• Lead and develop a nascent Demand Gen team, setting priorities, providing direction, and elevating overall performance and impact.

Senior Manager, Demand Generation

Customer Success Manager

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Digital Customer Success Manager

• Manage a high-volume portfolio of digital customer accounts, driving revenue retention and identifying expansion opportunities
• Own the end-to-end commercial relationship, including renewals, contract execution, and customer engagement strategy
• Lead renewal cycles proactively, including early engagement for manual renewals and ensuring on-time execution across accounts
• Drive predictable revenue through accurate pipeline management, forecasting, and CRM hygiene
• Identify, prioritize, and execute expansion opportunities (e.g., upsells, license growth, pricing adjustments) within existing accounts
• Strategically assess a large portfolio to focus on high-potential customers and growth opportunities
• Monitor account health, identify churn risks, and partner cross-functionally to mitigate issues and protect revenue
• Collaborate with Customer Success and internal stakeholders to support customer outcomes and long-term growth
• Leverage Salesforce and automation tools to efficiently manage account activity, data accuracy, and customer engagement at scale
• Meet quota targets across retention and expansion, contributing to overall revenue growth and customer lifecycle value