Empire State Realty Trust

Director

• The Director, Total Rewards will lead design, implementation, governance, and continuous improvement of Total Rewards (payroll/compensation, benefits, 401K)
• Dually report to the EVP, Chief Financial Officer & Chief Accounting Officer and SVP, HR Strategy & Operations
• Lead payroll operations and administration to ensure accuracy, efficiency, and compliance
• Maintain oversight of the Company’s 401K plan including vendor assessment, negotiations, and regulatory matters
• Ensure accurate budgeting and recording of compensation related costs and review recurring monthly compensation accounting entries
• Maintain organized database of all aspects of compensation and ensure accurate record-keeping (offer letters, grant documents)
• Execute annual and mid-year compensation processes in partnership with SVP, HR Strategy & Operations
• Lead successful transition to new Total Rewards/HRIS system
• Direct benefits strategy and administration, including health and wellness programs and retirement plans
• Manage the process to obtain, process, and communicate annual compensation updates including valuation of equity awards
• Develop compensation budgets, forecast spend and prepare analysis of variances against budgets and forecasts
• Oversee and execute pay equity analysis with outside vendors as needed
• Ensure compliance with global regulatory requirements (e.g., ERISA, GDPR, WARN, TUPE)
• Partner with IT and cross-functional stakeholders to maximize the use of HRIS, analytics tools, and automation technologies
• Drive continuous improvement and transformation initiatives across HR to enable greater transparency, consistency, and efficiency

Director, Total Rewards

Manager

• ESRT seeks a property management leader to join the Empire State Building as Property Manager responsible for operational excellence, strategic planning, and process improvements
• Ensure seamless oversight of property operations including tenant services, staff oversight and development, financial ownership and accountability and interdepartmental collaboration
• Financial ownership: develop, forecast, and manage operating and capital budgets; conduct monthly financial reviews; identify cost savings and revenue initiatives
• Tenant services: enhance tenant relations, oversee lease reviews and special arrangements, manage tenant satisfaction survey results, support building amenities
• Leadership and strategy: provide leadership and direction for all operational functions; set goals; collaborate with leasing, project management, marketing/PR, HR, legal, accounting, and IT
• People development: train and develop property management staff; deliver quarterly customer service training; conduct regular one-on-ones
• Property management: maintain Class-A operational standards; plan renovation and maintenance projects; oversee capital projects and service contracts; lead emergency response efforts
• Drive technology and process improvements, monitor engineering KPIs, and participate in strategic planning to align property initiatives with organizational goals

Property Manager

• The Director of Network & Infrastructure will strategize and align industry leading infrastructure and network technologies with business objectives and cybersecurity best practices.
• This includes planning, decision making, implementation, and maintenance of all aspects including but not limited to, cloud, on-premises network, storage, virtualization platforms, server management, along with all enterprise and real estate asset networks including wired, wireless, building risers, IT and OT technologies.
• Daily tasks range from strategizing and reporting results to leadership, balanced with hands-on assistance and troubleshooting, managing project milestones, and collaborating with IT personnel to achieve business objectives.

Director, Network & Infrastructure

Accounts Receivable

• Bill monthly rent charges to tenants
• Bill electric usage (i.e. submetered, ERIF, including quarterly ERIF adjustments) and other utility charges
• Process HVAC calculations received by Property Management
• Process profit sharing and settlement adjustments
• Process other billings such as late fees and holdover rent, as applicable
• Upload escalations billings provided by Property Accountants
• Create debit/credit memos to enter batch uploads in Yardi
• Prepare monthly rent variances for recurring charges
• Generate monthly electric variances and identify 15% differences for operations
• Review electric surveys to adjust tenant charges in accordance with each tenant's lease
• Process works order uploads, validate the workorder charge code, GL and tax amounts.
• Perform account reconciliations upon tenant move-out (or any related changes to tenant occupancy)
• Provide uploads to support TXT files for electric charges and rent statements distributed by our billing support group
• Distribute letters reflecting changes to additional rent escalations, including operating expenses, cost of living adjustments and real estate tax adjustments for all applicable tenants as prepared by Property Accountants

• Review lockbox receipts and save pdf images on shared drive
• Apply receipts to tenant ledgers in Yardi Voyager
• Scan checks received in office via Chase scanner
• Contact tenants regarding open balance
• Respond to tenant inquiries regarding their rent bills and ledgers
• Research applicable portion of tenant leases to answer routine tenant inquiries
• Work with the leasing agents, property accountants, and lease administrators as necessary
• Create and maintain “ticklers” (utilizing Microsoft Outlook) to track items for inter-departmental follow-up
• Reconcile tenant ledgers as needed, to ensure accurate handling of tenants accounts and accurate reporting of their account status
• Process security deposits in tenant ledger, miscellaneous charges, and income
• Application of zero dollar receipts as needed

• Send the accounts receivable aging report to leasing, broadcast director, upper management and building attorneys every Monday morning
• Prepare monthly close reconciliation
• Understand and participate in the department’s internal controls
• Assist with internal and external audits
• Collaborate with the operations department to ensure the accuracy of invoices for reimbursable tenant improvements/alterations

Director, Total Rewards

Property Manager

Director, Network & Infrastructure

Accounts Receivable Specialist, Real Estate