Empire State Realty Trust

Property Manager

Empire State Realty Trust

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $200,000 - $215,000 per year

Job Level

SeniorLead

Tech Stack

RPA

About the role

  • ESRT seeks a property management leader to join the Empire State Building as Property Manager responsible for operational excellence, strategic planning, and process improvements
  • Ensure seamless oversight of property operations including tenant services, staff oversight and development, financial ownership and accountability and interdepartmental collaboration
  • Financial ownership: develop, forecast, and manage operating and capital budgets; conduct monthly financial reviews; identify cost savings and revenue initiatives
  • Tenant services: enhance tenant relations, oversee lease reviews and special arrangements, manage tenant satisfaction survey results, support building amenities
  • Leadership and strategy: provide leadership and direction for all operational functions; set goals; collaborate with leasing, project management, marketing/PR, HR, legal, accounting, and IT
  • People development: train and develop property management staff; deliver quarterly customer service training; conduct regular one-on-ones
  • Property management: maintain Class-A operational standards; plan renovation and maintenance projects; oversee capital projects and service contracts; lead emergency response efforts
  • Drive technology and process improvements, monitor engineering KPIs, and participate in strategic planning to align property initiatives with organizational goals

Requirements

  • Financial acumen: ability to develop, forecast, and manage operating and capital budgets with variance analysis
  • Proficiency in property management systems (e.g. Yardi, Prism) and Microsoft Office Suite (Excel, Word, PowerPoint)
  • Knowledge of NYC building codes, compliance requirements, and Class A property operations
  • Strong project management skills for capital projects and tenant improvements, including scope, budget, and timeline control
  • Data-driven decision-making: ability to interpret KPIs, dashboards, and analytics for performance optimization
  • Analytical and detail oriented
  • Strong supervisory and administrative skills
  • Strategic thinking with the ability to align property operations to organizational goals
  • Exceptional communication and interpersonal skills to build strong tenant and team relationships
  • Leadership presence: ability to inspire, coach, and develop high-performing teams
  • Problem-solving mindset with adaptability in fast-paced, dynamic environments
  • High integrity, accountability, and a collaborative approach to cross-functional initiatives
  • Demonstrate strong, results-driven leadership and professional communication skills to both the property team and senior leadership
  • Open and innovative mindset, with the ability to multi-task and work well under pressure and adhere to deadlines
  • Optimistic, proactive, responsible, and focused on achieving results
  • Thrive in a fast-paced environment
  • Minimum of ten (10) years experience in property management
  • Experience managing a NYC-based Commercial Real Estate REIT overseeing a Class “A” property over 1MM square feet
  • BOMA RPA, FMA or IREM CPM highly preferred
  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times