Empire State Realty Trust

Operations

• Oversee day-to-day operations across a current portfolio of 9 commercial office properties totaling approximately 5.2 million square feet
• Lead and support Property Managers and building teams to ensure smooth building operations, strong tenant service, and consistent operational execution across all properties
• Establish and maintain consistent operating standards, policies, and procedures across the portfolio to ensure all assets are managed in a uniform and disciplined manner
• Drive operational efficiency and best practices across buildings and teams while ensuring a proactive approach to portfolio management
• Maintain clear visibility into building operations, projects, and team performance to ensure issues are identified early and addressed before they escalate
• Provide leadership, mentorship, and oversight to Property Managers and onsite building teams
• Ensure clear accountability, performance expectations, and operational consistency across all properties
• Monitor staffing levels, team performance, and professional development while fostering a collaborative and high-performing property management culture
• Ensure alignment and coordination between Property Management, Engineering, Leasing, and capital project teams
• Maintain close oversight of portfolio financials including operating statements, budgets, and reforecasts
• Review financial performance across properties and identify operational or financial issues requiring action
• Maintain oversight of monthly, quarterly and year-end financial deliverables including accruals, expense tracking, and financial reporting to ensure accuracy and timeliness
• Ensure strong financial discipline across the portfolio including monitoring expenses, managing variances, and maintaining alignment with budget expectations
• Maintain a strong tenant-focused service culture across the portfolio
• Support property teams in addressing tenant issues, operational challenges, and service delivery to ensure a high-quality tenant experience
• Ensure buildings maintain strong standards for cleanliness, safety, maintenance, and overall presentation
• Conduct periodic portfolio inspections and work with property teams to identify operational issues, maintenance needs, and opportunities for improvement
• Serve as a key operational partner to the VP, Property Management

Director, Property Operations, Commercial

Accountant

• Prepare monthly bank reconciliations
• Process monthly journal entries, including corporate allocations and accruals, and maintain the integrity of the general ledger
• Perform monthly/quarterly budget vs actual and month-over-month variance analytics, monitor expenses, and assist with providing financial insights to support decision-making by management
• Prepare monthly/quarterly reconciliations and other supporting schedules in accordance with SOX requirements
• Collaborate with Financial Reporting and Accounting Policy team to record journal entries related to significant non-routine transactions
• Record monthly corporate credit card expenses
• Review entries and workpapers for accuracy and appropriate documentation, and investigate and resolve discrepancies
• Assist with annual budget and quarterly reforecast process, through data entry and analysis
• Prepare audit schedules and respond to auditor inquiries to support quarterly and annual audit requests
• Record transactions, prepare financial statements and investor reporting packages for certain managed assets
• Collaborate with cross-functional teams, including Accounts Payable, Marketing, Legal, and IT, to ensure timely submission of information and adherence to monthly and quarterly deadlines

Corporate Staff Accountant

Administrative Assistant

• Provide Executive level support to the VP, Head of Property Accounting and administrative support for accounting staff
• Coordinate between departments to resolve day-to-day administrative and operational issues
• Manage the VP, Head of Property Accounting’s calendar, including prioritizing meeting requests, scheduling with internal and external contacts
• Schedule recurring meetings for Accounts Receivable, Lease Admin, Property Accounting and Observatory Accounting
• Assist with projects and other duties as directed by the VP
• Prepare reports and distribute them as needed
• Act as contact for department, field questions from tenants, outside vendors and other departments
• Assist with taking calls from Investors with questions as backup for Manager, Investor Services
• Act as a contact person to assist with investors calls and emails for their K-1 forms and other tax related issues as needed during tax season
• Manage the Retail Rent report in SharePoint, updating the report and sending weekly update to property controllers
• Prepare mail merge letters for the Property Accountants as needed
• Work closely with external auditors whenever they are conducting an examination on tenants Gross Sales and provide all reports and support documents for the auditors as requested
• Prepare yearly Close Calendar for the accounting group and send all calendar invites to the team including other department staff
• Update the Property Master List with changes as they occur
• Enter new vendors and process vendors changes in Yardi in a timely manner
• Distribute monthly FQM reports to the Alliance Group
• Attend and create meeting agenda for the Property Accountants weekly meetings
• Send FedEx mail and packages as required
• Order office supplies for the accounting department as needed
• Record all security deposits in a timely manner for new tenants, move out accounting, replenishments and reductions for all properties
• Periodic receptionist coverage at the front desk as needed

Accounting Administrative Assistant

Analyst

• Support the VP, Revenue by analyzing data related to pricing, sales mix, segmentation, and capacity to identify trends and performance drivers
• Support the responsible use of AI by documenting use cases, validating outputs, and assisting with basic model performance monitoring and data quality checks
• Utilize analytics tools, automation, and AI-enabled platforms to improve reporting efficiency and analytical workflows, under guidance from senior team members
• Assist with daily, weekly, monthly, and quarterly reporting processes, ensuring data accuracy, consistency, and timeliness.
• Support market research and competitor analysis efforts by collecting data, developing benchmarks, and summarizing insights related to revenue performance
• Conduct routine and ad hoc data analyses to uncover patterns, trends, and correlations, and assist in translating findings into clear insights for internal stakeholders
• Build, maintain, and update dashboards, reports, and data visualizations to track key performance indicators (KPIs) and support business decision-making
• Collaborate with Sales, Marketing, and other internal teams to provide data-driven insights that support commercial initiatives, campaigns, and pricing decisions
• Assist in forecasting and trend analysis by using historical data to help evaluate business performance and support planning activities
• Work with the Ticketing team to help ensure systems and tools (including Ventrata) are set up correctly for reporting, pricing analysis, and capacity tracking
• Participate in testing, learning, and adoption of new analytics tools and technologies to enhance data capabilities and operational efficiency

Revenue Analyst

Growth Marketing

• Own the performance, conversion, and ongoing optimization of the ESB and ESRT websites as core revenue channels
• Lead website strategy, UX optimization, and funnel performance across ticket sales and leasing objectives
• Own a structured experimentation roadmap, including A/B testing, multivariate testing, and bandit testing
• Direct continuous website updates, enhancements, and optimization initiatives to improve engagement and conversion
• Partner with vendors and internal teams to design, test, and launch new website features and components
• Ensure analytics and tagging frameworks support accurate testing, attribution, and decision-making
• Own paid media strategy and performance across search, social, display, and programmatic channels
• Direct and manage external digital advertising agency, setting strategy, priorities, and performance expectations
• Act as the internal owner of paid media decisions, including channel mix, budget allocation, testing plans, and scaling strategy
• Apply disciplined, ROI-driven decision-making to continuously improve efficiency and performance
• Develop and execute digital growth strategies aligned with company goals and annual KPIs
• Drive YoY growth through paid acquisition, SEO/AEO, website optimization, and testing
• Monitor and optimize KPIs across acquisition, conversion, and revenue performance
• Track campaign costs and prioritize ROI across all digital marketing efforts
• Manage digital marketing budgets and ensure efficient deployment of spend
• Own performance and optimization of OTA and third-party marketplace pages
• Report weekly, monthly, and quarterly results to senior leadership with clear insights and recommendations

Director, Growth Marketing

Accounting Manager

• Oversee and review the monthly reporting process and the packages submitted by the property accountants for the multifamily properties
• Supervise property accountants and provide leadership, coaching, and review work performed
• Assist property accountants in close procedures and other time sensitive tasks as required
• Integrate with property management to ensure they have access to timely and accurate information while also coaching the property management team to utilize Yardi and related systems in a way which allows efficient processing by the property accounting team
• Analyze closing workpapers to validate trial balance support and accuracy
• Evaluate variance reporting packages and identify key drivers and discrepancies
• Oversee account reconciliations, roll forwards, and supporting schedules to ensure completeness and accuracy
• Approve and provide oversight of monthly journal entries, including period-end accruals and reversals
• Validate operating expense, contract, and utility accrual calculations
• Monitor and reconcile security deposit activity
• Ensure proper expense coding and accurate recording of transactions
• Prepare certain quarterly reporting schedules and deliverables
• Review and approve invoices and corresponding G/L coding
• Identify issues, trends, bottlenecks, and efficiency opportunities; recommend and implement process improvements
• Seek out inconsistencies and standardize best practices across portfolio
• Challenge status quo of work performed and strive to concentrate team’s time on most value-add activities
• Oversee and provide support schedules and documents for internal and external audits and for annual preparation of the TC201s and RPIEs
• Assist with the annual budget preparation
• Develop a complete understanding of Yardi software (Voyager and Rent Café) and other residential software
• Lead accounting transition and implementation for any multifamily assets we may acquire and serve as the property accountant for such properties until a multifamily property accountant is assigned or hired
• Coordinate with HR on hiring process and related decisions to build out our multifamily accounting support team
• Ensure internal controls are being adhered to and provide recommendations on improvements
• Complete ad hoc projects
• Assist in the review of financial reporting on assets excluded from the REIT portfolio

Multifamily Accounting Manager

Data Engineer

• Design, build, and deploy AI-driven solutions using Python, APIs, and enterprise platforms (e.g., ChatGPT, Agentforce, internal automation tools, Agentic AI Assistance)
• Partner with business and analytics teams to identify and prioritize automation opportunities that streamline workflows and enhance decision-making
• Integrate AI capabilities into existing enterprise systems and applications to improve operational efficiency
• Develop, maintain, and optimize data pipeline, ETL workflows and integrations using Informatica, Azure Services, Microsoft Fabric, and Semantic Models for Power BI to ensure accurate, timely, and reliable data ingestion and transformation
• Manage the enterprise Data Lake Architecture to support analytics, reporting, and AI model training, including ingestion, transformation, and overall data management
• Build and maintain integrations between applications, databases, and cloud platforms using APIs, middleware, and native connectors (e.g., REST/GraphQL API)
• Curate and publish high-quality datasets for analytics and visualization tools such as Power BI, including developing and maintaining semantic models and enterprise data schemas
• Maintain clear and up-to-date documentation for technical specifications, data flows, integration architecture, and AI models
• Enforce compliance with data security, access control, and governance frameworks