Empire State Realty Trust

Network Engineer

• Serve as the primary escalation point for complex network incidents, outages, and performance issues owing problems through to resolution with clear communication to stakeholders
• Provide expert guidance to internal engineers, MSP resources, and NOC personnel on architecture, troubleshooting methodology, and root cause analysis
• Lead post-incident reviews, drive root cause identification, and implement lasting remediations to prevent recurrence
• Evaluate complex vendor and MSP escalations; make technical decisions on design, tooling, and resolution approach
• Work with the Director of Network & Infrastructure to architect scalable, resilient, and secure network solutions across LAN, WAN, wireless, cloud, and building infrastructure
• Lead the design and evolution of network segmentation strategy including zero-trust principles, VRF separation, and secure OT/IT boundary enforcement
• Develop and maintain network infrastructure standards, reference architectures, and design patterns for consistent deployment across properties
• Evaluate emerging technologies and contribute to the long-term infrastructure roadmap, particularly around Palo Alto / Panorama, Aruba, and cloud connectivity platforms

Senior Network Engineer

Executive Assistant

• Provide high-level administrative, operational, and governance support to the Legal Department, executive leadership, and ESRT’s Board of Directors
• Serve as the primary liaison between ESRT management and members of the Board of Directors
• Coordinate board and committee meetings, managing board communications and logistics
• Supporting governance and compliance initiatives
• Providing executive administrative support to the SVP, Chief Counsel, Real Estate and additional legal leadership
• Ensure the smooth execution of board governance activities and executive operations

Executive Assistant – Board Liaison

Project Manager

• Manage assigned cross-functional projects from initiation through closure, which includes development of timelines, tracking milestones, and ensuring deliverables are met
• Facilitate project meetings, document action items, and drive stakeholder accountability
• Identify project risks and escalate concerns to the Head of PMO with recommended solutions
• Perform process walkthroughs to identify operational or financial reporting risks
• Maintain accurate project documentation and contribute to regular status reporting and portfolio visibility
• Ensure adherence to PMO standards, tools, and governance processes
• Support continuous improvement efforts within the PMO and promote adoption of project management tools such as Monday.com

Project Manager – Project Management Office

Director

• Lead payroll operations and administration to ensure accuracy, efficiency, and compliance
• Maintain oversight of the Company’s 401K plan including vendor assessment, negotiations, and regulatory matters
• Ensure accurate budgeting and recording of compensation related costs and review the recurring monthly compensation accounting entries posted by Corporate Accounting
• Maintain organized database of all aspects of compensation (history of salary, bonus, equity grants) and ensure accurate record-keeping (including all offer letters, grant documents)
• Execute annual and mid-year compensation processes in partnership with SVP, HR Strategy & Operations
• Ability to lead successful transition to new Total Rewards/HRIS system
• Direct all aspects of benefits strategy and administration, including health and wellness programs and retirement plans
• Manage the process to obtain, process, and communicate annual compensation (Cash/Equity) updates including valuation of equity awards
• Develop compensation budgets, forecast spend and build a process to ensure our annual and mid-year changes fall within budget and are aligned to business goals; Prepare and document thoughtful analysis to summarize variances against budgets and forecasts to aid in decision making
• Work closely with the HR department to ensure accurate budgeting and recording of compensation related costs and prepare the recurring monthly compensation accounting entries
• Oversee and execute pay equity analysis with outside vendors as needed
• Ensure compliance with global regulatory requirements (e.g., ERISA, GDPR, WARN, TUPE)
• Partner with IT and cross-functional stakeholders to maximize the use of HRIS, analytics tools, and automation technologies
• Drive continuous improvement and transformation initiatives across HR, enabling greater transparency, consistency, and efficiency

Director, Total Rewards

Marketing

• Assist in the creative development and execution of marketing materials and campaigns for all ESRT commercial and retail properties including the Empire State Building; Materials include tour books, advertising, marketing centers, renderings, elevator screens, tenant app communications, etc.
• Coordinate, schedule, support on site, and develop shot lists for tenant and vacant space photography, videography, and virtual tours
• Maintain the ESRT visual library (images, renderings, floorplans and video)
• Maintain commercial real estate listing data/assets across marketing channels, this includes the ESRT website, CoStar, and Salesforce, for accuracy
• Conduct regular website audits to confirm accuracy of visuals, assets and website functionality
• Assist team with competitor research/audits
• Assist with annual, monthly and quarterly reports based on templates
• Assist in the implementation of consistent portfolio brand practices
• Conduct research for tenant experience efforts and partner outreach to secure engagement opportunities
• Coordinate tenant giveaways in partnership with Empire State Building Observatory events
• Walk spaces prior to major tours to ensure quality control in priority spaces
• Handle order placements and distribution of tour collateral, giveaways, and tenant marketing materials on-site
• Assist with the development of tenant campaigns to drive amenity center awareness/usage in partnership with onsite teams
• Maintain SOPs for tenant engagement, leasing marketing materials, and campaign plans
• Track budget expenses and communicate discrepancies, overages, etc. to the team
• Assist with coordination of meetings inclusive of agendas and meeting room set up as needed

Marketing Coordinator

• Assist in the development and execution of marketing campaigns and creative materials for all multi-family properties in partnership with on-site teams and external marketing agencies
• Support digital marketing initiatives, ensure campaigns align with vacancy goals, budget parameters, and portfolio strategy
• Coordinate campaign ideation with on-site teams based on leasing velocity and availability
• Support marketing initiatives that drive qualified leads and conversion to leases
• Assist in the implementation and maintenance of consistent portfolio-wide brand standards
• Maintain and audit residential listings across all marketing channels, including ESRT website, property-specific websites, ILS platforms, and email campaigns to ensure accuracy of pricing, availability, visuals, and functionality
• Conduct routine website audits to confirm asset accuracy and user experience functionality
• Support ongoing website enhancements and digital platform upgrades in coordination with agency partners
• Monitor digital marketing performance and budget in partnership with agencies, flag discrepancies and/or optimization opportunities
• Assist with update of marketing content (floorplans, photos, verbiage) to create a cohesive and aspirational brand identity
• Maintain and organize residential visual libraries, including photography, videography, floor plans, and virtual tours
• Coordinate, schedule, and support on-site photography and videography shoots, including development of shot lists and vendor coordination
• Conduct competitor research and market audits to inform campaign strategy
• Assist in the preparation of monthly, quarterly, and annual reports based on established templates
• Track marketing budget expenses and communicate variances or overages to the team
• Partner with the Director of Hospitality and Tenant Experience to research and support resident engagement initiatives and strategic partnerships
• Assist in the development of resident campaigns to drive amenity awareness, utilization, and community engagement; monitor reputation management strategies
• Maintain SOPs for resident engagement initiatives, leasing campaigns, and marketing processes
• Develop and manage social media campaigns designed to enhance visibility and highlight the community
• Walk properties frequently with Asset Management to ensure brand standards and marketing collateral quality control
• Support on-site teams with ordering, distribution, and inventory management of leasing and resident marketing materials
• Coordinate internal meetings, including agenda preparation and logistics support as needed
• Prepare marketing materials to promote onsite events and amenity offerings as needed and requested by property teams

Marketing Specialist, Multifamily

Software Engineer

• The Director of Engineering will report to the Senior Vice President Property Management and is a hands-on, highly visible leader responsible for the reliability, safety, regulatory compliance, and performance of all building systems across the ESRT portfolio
• Provide strategic oversight of engineering operations, including preventive and corrective maintenance, capital planning and project execution, environmental and energy performance, and overall operational readiness
• Ensure all properties operate at the highest standards of efficiency, safety, and tenant experience
• Establish emergency escalation procedures and appropriate delegation frameworks to support 24/7/365 building operations, maintenance, and emergency response across the portfolio
• Lead a team of eight Chief Engineers and approximately 48 union engineering staff
• Partner with Property Management, Design & Construction, and Sustainability teams to ensure alignment with ESRT’s operational, financial, safety, sustainability, and customer service objectives
• Leverage data analytics and predictive maintenance tools to optimize system performance, improve lifecycle planning, and drive continuous operational improvement

Director, Engineering

Manager

• Support the Property Manager in the day-to-day operations and overall management of ESRT’s multifamily residential portfolio
• Work closely with the property management, leasing, and on-site teams to ensure exceptional resident satisfaction, operational efficiency, financial performance, and compliance with all applicable local, state, and federal regulations
• Serve as a key liaison between residents, building staff, vendors, and management, ensuring seamless communication, high service standards, and effective execution of building operations

Assistant Property Manager, Multifamily

• Responsible for the overall financial performance of the property, including revenue growth, expense control, and NOI performance
• Conduct monthly financial reviews comparing budget/forecast to actuals and report variances to senior management
• Develop and manage annual operating budgets, capital plans, and multi-year forecasts
• Monitor rent collections, arrears, concessions, and other revenue streams to ensure financial targets are met
• Oversee expense management, vendor costs, and operational efficiencies
• Ability to identify and execute revenue enhancement opportunities
• Ensure a high level of resident satisfaction through proactive communication and responsive service
• Partner with and hold leasing teams accountable for achieving target occupancy, pricing strategy, and conversion targets.
• Review and approve pricing strategies (in coordination with upper management)
• Support leasing teams in driving traffic, managing leads, and executing renewals
• Review and approve resident communications, notices, and policies
• Handle escalated resident issues and ensure timely, solution-oriented resolution
• Support community engagement initiatives to enhance resident retention
• Lead, train, and develop on-site staff including leasing, maintenance, concierge, and administrative teams
• Establish clear performance goals and hold team members accountable to service and operational standards
• Oversee hiring, performance management, and employee development
• Foster a collaborative, service-oriented culture aligned with ESRT values
• Oversee daily building operations, ensuring cleanliness, safety, and functionality of all common areas and amenities
• Conduct regular property inspections and ensure building standards are consistently met
• Manage work order systems to ensure timely completion of maintenance requests
• Ensure compliance with building policies, house rules, and company procedures
• Identify operational risks and implement solutions to mitigate them
• Oversee third-party vendors and contractors, ensuring performance, cost control, and compliance
• Manage contract negotiations, renewals, and vendor relationships
• Ensure all vendors maintain proper insurance and meet building requirements
• Oversee service contracts for maintenance, cleaning, security, and specialty services
• Ensure compliance with NYC housing regulations and agencies, including HPD, DOB, FDNY, and others
• Oversee compliance with affordable housing programs such as Section 8 and City PHEPS where applicable
• Maintain all building permits, certifications, and inspection records
• Manage incident reporting, insurance claims, and risk mitigation strategies
• Ensure staff and vendors complete required safety training and certifications
• Develop and execute capital improvement and renovation plans
• Partner with project management teams to oversee unit renovations and building upgrades
• Monitor project budgets, timelines, and quality of work
• Ensure all construction and alterations comply with building standards and local codes
• Lead property-level initiatives aligned with portfolio and company goals
• Provide regular reporting to senior leadership on financial performance, operations, and resident metrics
• Identify opportunities to improve efficiency, resident experience, and asset value
• Participate in portfolio-wide initiatives and special projects