Empire State Realty Trust

Director, Property Operations, Commercial

Empire State Realty Trust

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $250,000 - $275,000 per year

Job Level

Lead

About the role

  • Oversee day-to-day operations across a current portfolio of 9 commercial office properties totaling approximately 5.2 million square feet
  • Lead and support Property Managers and building teams to ensure smooth building operations, strong tenant service, and consistent operational execution across all properties
  • Establish and maintain consistent operating standards, policies, and procedures across the portfolio to ensure all assets are managed in a uniform and disciplined manner
  • Drive operational efficiency and best practices across buildings and teams while ensuring a proactive approach to portfolio management
  • Maintain clear visibility into building operations, projects, and team performance to ensure issues are identified early and addressed before they escalate
  • Provide leadership, mentorship, and oversight to Property Managers and onsite building teams
  • Ensure clear accountability, performance expectations, and operational consistency across all properties
  • Monitor staffing levels, team performance, and professional development while fostering a collaborative and high-performing property management culture
  • Ensure alignment and coordination between Property Management, Engineering, Leasing, and capital project teams
  • Maintain close oversight of portfolio financials including operating statements, budgets, and reforecasts
  • Review financial performance across properties and identify operational or financial issues requiring action
  • Maintain oversight of monthly, quarterly and year-end financial deliverables including accruals, expense tracking, and financial reporting to ensure accuracy and timeliness
  • Ensure strong financial discipline across the portfolio including monitoring expenses, managing variances, and maintaining alignment with budget expectations
  • Maintain a strong tenant-focused service culture across the portfolio
  • Support property teams in addressing tenant issues, operational challenges, and service delivery to ensure a high-quality tenant experience
  • Ensure buildings maintain strong standards for cleanliness, safety, maintenance, and overall presentation
  • Conduct periodic portfolio inspections and work with property teams to identify operational issues, maintenance needs, and opportunities for improvement
  • Serve as a key operational partner to the VP, Property Management

Requirements

  • Minimum 10 years of experience in commercial property management
  • Significant experience overseeing multiple commercial office properties and property management teams
  • Proven leadership experience managing property managers and building teams
  • Strong financial acumen with the ability to analyze operating statements, budgets, and forecasts
  • Strong understanding of capital projects, major repairs and maintenance planning, and construction coordination
  • Highly proactive management style with the ability to anticipate operational and financial issues and drive solutions
  • Exceptional organizational and multitasking skills with the ability to manage multiple properties, projects, and priorities in a fast-paced environment
  • Solid understanding of building systems including mechanical, electrical, and plumbing systems
  • Proficiency in Microsoft Office and property management systems such as Yardi
Benefits
  • Competitive base salary and bonus
  • Health/Dental/Vision insurance
  • Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
  • Voluntary Enhanced LTD Program
  • Voluntary Hospital, Accident, and Cancer Programs
  • 401(k) with 100% match up to 5%
  • Paid parental leave
  • Pre-tax transit accounts
  • Employee Assistance Program for emotional, financial, and legal support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
commercial property managementfinancial analysisbudgetingforecastingcapital project managementmaintenance planningconstruction coordinationbuilding systemsmechanical systemselectrical systems
Soft Skills
leadershipmentorshiporganizational skillsmultitaskingproactive managementcollaborationtenant serviceperformance managementproblem-solvingcommunication