Empath Health

Manager

• Lead all scheduling activities across clinic, home care, and external provider appointments
• Ensure orders are scheduled within required timeframes and properly tracked in the EMR
• Monitor and report on scheduling KPIs such as turnaround time, cancellations, and compliance rates
• Collaborate with Nursing, Clinic, and Transportation to align schedules with participant needs and staffing capacity
• Identify inefficiencies and implement process improvements that streamline operations
• Oversee all HIM activities to ensure complete, accurate, and timely participant documentation
• Conduct regular chart reviews and audits for compliance with CMS, AHCA, and PACE requirements
• Ensure timely scanning, filing, and EMR updates for all documentation and orders
• Maintain accountability for in-network provider utilization, coordinating with external vendors, transportation, and clinical teams
• Serve as the liaison with Compliance, quality and IT departments on data integrity and documentation accuracy

PACE Scheduling – HIM Manager

Director

• Develop and execute comprehensive fundraising strategies in collaboration with senior and division leadership
• Manage a personal portfolio of 125–150 donors and prospects, with annual fundraising goals of $500K–$1M+
• Identify, research, and qualify prospective major and planned giving donors through MarketSmart platform
• Ensure each has a clear strategy and timeline for cultivation, solicitation, and stewardship
• Develop and implement donor retention, stewardship, and recognition plans
• Prepare case statements, proposals, presentations, and donor materials, including foundation grants and support documentation
• Supervise philanthropy team members and volunteers, providing leadership, coaching, and mentorship to achieve individual and team goals
• Build and manage relationships with local businesses, foundations, and community partners to secure major gifts and sponsorships
• Be a visible presence at organizational events
• Ensure accurate documentation and tracking of donor activity in CRM systems (e.g., Raisers Edge, Virtuous)

PACE Scheduling – HIM Manager

Director of Philanthropy