Junior Tax Analyst
Hesselbach Company
Client Relationship Analyst
Emojipedia
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide consultative, direct support to clients, answering questions, resolving issues, and guiding them through processes.
- Ensure speed and accuracy in handling requests, acting as a primary point of contact for the client.
- Monitor the client portfolio under your responsibility, maintaining a high level of satisfaction.
- Anticipate potential dissatisfaction risks and propose proactive solutions.
- Identify opportunities for improvement and recommend actions that strengthen the relationship.
- Collect continuous feedback to identify pain points and opportunities.
- Contribute insights to the development of products, processes, and services.
- Act as the “voice of the client” within the company, ensuring alignment between needs and deliverables.
- Prepare and lead meetings to present performance indicators and achieved results.
- Translate data into clear, strategic, and relevant information for the client.
- Collaborate with other teams (e.g., Tier 3, Product, Sales) to align strategies and ensure consistent delivery.
- Support improvements to internal processes that impact client service and satisfaction.
Requirements
- Bachelor's degree (completed or in progress) in Business Administration, Commercial Management, Marketing, or related fields.
- Experience in customer service and ticket resolution.
- Basic to intermediate proficiency in Office Suite (Excel).
- Basic knowledge of service performance indicators (SLA, AHT, NPS, CSAT, resolution rate, etc.).
- Ability to prepare reports and analyze operational data.
Benefits
- CAJU card: monthly credit of R$ 1,059.00 distributed across categories: Meal, Food, Mobility, Health, Home Office, Culture and Education.
- AMIL S450 – APTO Health Plan with co-payment: 30% for consultations and exams and 40% for procedures (PS). Plan can be extended to legal dependents (spouses and/or children up to 24 years). Dependent costs are deducted from payroll. Cost per dependent: R$ 506.86 per person plus co-payment.
- Free access to Conexa and Zenklub platforms, offering online consultations for mental and physical health.
- Childcare allowance in accordance with the regional collective agreement and Extended Maternity Leave option: the company offers the option to extend maternity leave to 6 months. Paternity leave is 30 days for fathers.
- SULAMERICA Life Insurance: financial protection for you and your loved ones.
- Day off during your birthday month.
- Totalpass and Wellhub subscriptions to support your fitness goals.
- Commuting (Vale Transporte): 6% salary deduction if opted in.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceticket resolutionOffice SuiteExcelservice performance indicatorsSLAAHTNPSCSATresolution rate
Soft skills
consultative supportproblem solvingcommunicationrelationship managementproactive solutionsfeedback collectiondata analysispresentation skillscollaborationstrategic thinking
Certifications
Bachelor's degree
