Support Analyst, Networks Jr
Vivovita
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Junior
Tech Stack
ITSMServiceNowSwitching
About the role
- Control and monitoring of equipment outages
- Follow-up on tickets and support during crises/incidents
- Prepare reports requested by the client and provide end-user support
- Analyze and research technical cases involving Routers, Switching and Wireless by studying partner support documentation, support communities and other platforms, aiming to resolve customer issues
- Basic knowledge of Networking, Connectivity and Mobility is required
- Familiarity with monitoring tools (Entuity) and ITSM (ServiceNow), as well as troubleshooting related to Wireless and Switching (primarily Cisco)
Requirements
- Bachelor's degree in a technology-related field (in progress or completed)
- CCNA certification (plus)
Benefits
- Meal allowance (Pluxee Benefits)
- Medical and dental insurance (extendable to dependents)
- Life insurance
- Private pension plan
- Exclusive Vivo offer with special discounts on landline, broadband, TV and apps
- Dynamic, collaborative and innovative environment: to keep up with the market and continue innovating, our pace is fast and our learning curve is very steep
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
NetworkingConnectivityMobilityTroubleshootingRoutersSwitchingWirelessTechnical analysisReport preparationEnd-user support
Soft skills
Crisis managementIncident responseCommunicationAnalytical thinkingProblem-solving
Certifications
CCNABachelor's degree in technology-related field