We’re looking for our first Product Operations Manager: a builder, problem-solver, and operational enabler who will work directly with the Director of Product to define and establish the ProductOps function at Emma.
Your mission: create the systems, processes, and insights that help our product teams deliver their best work, faster. You’ll partner with product managers, engineering, design, and stakeholders across the business to make sure our product development is data-driven, transparent, and flawlessly executed.
This is a foundational role: you will be shaping not just how ProductOps works at Emma, but the operational DNA of our product organization for years to come.
Requirements
3–5 years of experience in Product Operations, Program Management, Product Management, or similar operational roles in a tech-first environment.
Strong track record of improving product development processes and enabling product teams to operate more effectively.
Excellent stakeholder management skills, you can collaborate with engineers, product managers, executives, and non-technical teams alike.
Analytical mindset with experience working with product metrics, dashboards, and reporting tools.
High proficiency with product development tooling (e.g., Jira, Confluence).
High proficiency with BI and Product Analytics Tooling (e.g. Tableau, GA, Amplitude)
Strong communicator who can distill complexity into clarity.
Comfortable working in a fast-paced, scaling organization and thriving in ambiguity.
Bonus: Experience building the ProductOps function from scratch or working in an early-stage product org.