Product Operations

• Centralize and triage product feedback from internal teams and customers, ensuring systematic tracking, transparent follow-up, and closed loops across all channels (including G2, Capterra, and support feedback).
• Become an expert on our roadmap, tailoring updates for different stakeholders, keeping information current, and ensuring commitments are factored into product planning to support adoption and reduce churn risks.
• Own and optimize cross-functional processes (e.g., NPS tooling, churn workflows, sales demo environments, bug/ops ticketing), enabling smooth collaboration between customer-facing and technical teams.
• Partner with the data team to extract insights from feedback and usage data, explore new tooling, and translate findings into actionable recommendations for product prioritization.
• Facilitate user research, connect PMs and designers directly with customers, coordinate testing and beta programs, and ensure insights are shared across the product org.

Product Operations Manager

Product Operations Intern

Product Operations Lead – Music Tech