emma & noah

Ecommerce

• End-to-end responsibility for e-commerce and online sales.
• You own our digital sales holistically across Shopify and our marketplaces.
• You actively drive the international growth of our e-commerce business.
• You are responsible for our marketplaces both strategically and operationally.
• You analyze user behavior, funnels, and sales across all channels and identify optimization opportunities along the customer journey.
• You produce solid analyses, derive clear recommendations for action, and prioritize measures by business impact.
• You manage our performance marketing agencies and are responsible for a mid-seven-figure marketing budget.
• You coordinate smooth go-lives for new products, features, and campaigns.
• You ensure clear processes, reliable timelines, and the highest quality standards.

Senior E-Commerce & Marketplace Manager

Customer Support

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Working Student Customer Care

🕒 February 27

Natsana GmbH

51 - 200

🧘 Wellness

🛍️ eCommerce

👥 B2C

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Customer Care student role assisting with client inquiries via phone and email while improving customer satisfaction. Involvement in process optimization and customer care development.

🇩🇪 Germany – Remote

⏱ Part Time

⚪️ Entry-level

💝 Customer Support

🗣️🇩🇪 German Required

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Customer Happiness Manager – Working Student

• You are the first point of contact for our customers — with genuine passion and the aim of making every interaction a positive experience
• You advise our customers competently and with enthusiasm — whether it's product questions, returns & refunds, or complaints. You don't just work through tickets; you focus on creating real added value and finding the best solution
• You are an active part of our AI training: you evaluate and correct AI-generated responses, identify patterns in customer inquiries, and provide targeted feedback that directly contributes to the further development of our AI automation — with the clear goal of increasing our AI ticket rate to over 70%
• You review AI responses, give them the final human touch, and ensure they meet our brand's quality and tone
• You work in our digital tools (e.g., Gorgias, Amazon) and help us continuously optimize our AI-assisted ticket handling — through your feedback we sustainably improve response quality and the level of automation
• You think proactively and contribute actively: you identify weaknesses in the AI system, develop ideas for better prompts and workflows, and thus directly help scale our Customer Happiness team
• You proactively advise our customers about our products — with recommendations that truly fit and an enthusiasm that is contagious

Senior E-Commerce & Marketplace Manager

Customer Happiness Manager – Working Student

Customer Happiness Manager – Required Internship