Support Engineer

• Partner with customers to ensure success through deep technical knowledge of products, platforms and systems
• Resolve technical issues during installation, implementation, and maintenance across all tiers
• Escalate complex technical issues internally while maintaining ownership of customer interactions
• Report design, reliability, or maintenance issues and bugs to R&D
• Educate customers through training and technical support engagements
• Guide customers through product startup, application troubleshooting, and solution maintenance
• Create and edit knowledge base articles and adopt KCS methodology
• Advocate for customer experience and provide feedback to Product Planning and relevant teams

Junior Technical Support Engineer

Technical Support Engineer 1

Technical Support Engineer

Technical Support Representative

Technical Support Engineer I

Technical Support Representative, Service Desk