Trainee Manager
Lush Fresh Handmade Cosmetics North America
Junior Technical Support Engineer
Emerson
full-time
Posted on:
Origin: • 🇨🇷 Costa Rica
Visit company websiteJob Level
Junior
About the role
- Partner with customers to ensure success through deep technical knowledge of products, platforms and systems
- Resolve technical issues during installation, implementation, and maintenance across all tiers
- Escalate complex technical issues internally while maintaining ownership of customer interactions
- Report design, reliability, or maintenance issues and bugs to R&D
- Educate customers through training and technical support engagements
- Guide customers through product startup, application troubleshooting, and solution maintenance
- Create and edit knowledge base articles and adopt KCS methodology
- Advocate for customer experience and provide feedback to Product Planning and relevant teams
Requirements
- Bachelor’s degree in Engineering or Computer Science (required)
- Preferred Bachelor’s in Electrical Engineering, Computer Engineering, or Computer Science
- Experience in customer-facing roles
- Proficiency in one or more programming languages (LabVIEW preferred)
- Availability to travel up to 10%
- Excellent verbal and written communication skills (preferred)
- Understanding of electronic circuit design concepts and basic electronic instrumentation (preferred)
- Ability to learn and adopt Knowledge-Centered Service (KCS) methodology
