Emerson

Customer Service Group Manager

Emerson

full-time

Posted on:

Location Type: Hybrid

Location: Escazú • Costa Rica

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About the role

  • Provide direction, motivation, and mentorship in connecting the team to Emerson’s core strategic vision.
  • Recruit, develop, mentor, and manage a high-performing team built on operational excellence.
  • Collaborate with colleagues to manage a functional onboarding and development program.
  • Manage Key Performance Indicators that motivate and drive accountability throughout the team and achieve desired results.
  • Recognize and promote team successes that reflect customer and business impact and overall achieve strategic objectives.

Requirements

  • Bachelor’s Degree or equivalent experience: Preferably in the business administration field.
  • 2-3 years of leadership experience: Demonstrated leadership and vision in managing staff, groups, and projects.
  • Proven ability to develop strong and cooperative relationships with collaborators and functional area managers.
  • Excellent interpersonal and situational leadership skills to mentor and develop the team.
  • Verbal and written communication (Advanced English (C1) proficiency) skills to connect with varied audiences across multi-cultural and language environments.
  • Advanced understanding of critical metrics pertaining to call and chat management operations.
Benefits
  • Competitive benefits plans
  • Variety of medical insurance plans
  • Employee Assistance Program
  • Employee resource groups
  • Recognition programs
  • Flexible time off plans
  • Vacation leave
  • Holiday leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Key Performance Indicatorscall management operationschat management operations
Soft Skills
leadershipmentorshipteam managementcollaborationinterpersonal skillssituational leadershipcommunication skills
Certifications
Bachelor’s Degree