Emerson

Product Support Engineer

Emerson

full-time

Posted on:

Location Type: Hybrid

Location: Knoxville • Tennessee • United States

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About the role

  • Working directly with customers and global support staff to diagnose issues to ensure success in using our Emerson AMS Machinery Management products (AMS).
  • Providing remote diagnostics to investigate and replicate product and software application issues at client sites.
  • Providing feedback to Technology regarding our end user requirements, based on the investigation of field issues.
  • Building Knowledge Base Articles and content for product information to be used in the field.
  • Facilitating testing for New Product Development (NPD).
  • Becoming a subject matter expert on our products to influence future innovation of the suite of product offerings.
  • Demonstrating technical expertise, proficiency, and self-sufficiency in computer skills, networking, communication and automation protocols.
  • Demonstrating knowledge and proficiency in Condition Monitoring of critical assets for Predictive Maintenance.
  • Demonstrating Customer Loyalty principles achieve Customer Satisfaction goals.
  • Developing and delivering department training sessions.
  • Establishing and maintaining close consultative long-term relationships with key customers to assist with their support needs.

Requirements

  • Experience with software installation and database migration
  • Knowledge of industrial network architecture and communication protocols used in automation
  • Network skills, database applications, knowledge with virtual machines, web-based applications
  • Strong multi-tasking skills: ability to get many tasks done quickly and accurately with high level of attention to detail.
  • Ability to work directly with the end-user in resolving system issues on a production environment.
  • Excellent communication skills
  • Legal authorization to work in the United States without sponsorship now or in the future.
Benefits
  • We provide a variety of medical insurance plans, with dental and vision coverage
  • Employee Assistance Program
  • 401(k)
  • Tuition reimbursement
  • Employee resource groups
  • Recognition
  • Flexible, competitive benefits plans
  • Flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software installationdatabase migrationindustrial network architecturecommunication protocolsnetwork skillsdatabase applicationsvirtual machinesweb-based applicationsCondition MonitoringPredictive Maintenance
Soft Skills
multi-taskingattention to detailcommunicationcustomer loyaltycustomer satisfactiontraining developmentrelationship building