Emerson

Senior Education Services Operations Specialist

Emerson

full-time

Posted on:

Location Type: Hybrid

Location: Tokyo • Japan

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Job Level

Senior

Tech Stack

SFDC

About the role

  • Participate in customer-facing meetings, including onboarding sessions, business reviews, and strategic planning discussions, to position education services as a value driver.
  • Proactively promote training offerings to customers and internal stakeholders, aligning solutions with business needs and customer objectives.
  • Support customer enablement by recommending tailored training paths and helping customers navigate available resources and certification programs.
  • Handle customer escalations related to training delivery, registration issues, or certification concerns, ensuring timely resolution and stakeholder alignment.
  • Represent Education Services in external and internal meetings advocating for training value and alignment with customer goals.
  • Serve as a regional point of contact for Authorized Training Partners (ATPs), instructors, and internal stakeholders, ensuring seamless delivery and customer satisfaction.
  • Manage training scheduling and resource allocation.
  • Collaborate with Sales, Post-Sales Services, and Technical Engineering teams to support training integration into broader customer solutions.

Requirements

  • Bachelor’s degree in Engineering, Business, Education, or a related field; advanced degree.
  • Minimum of 3-5 years’ experience in education services, training operations, customer service, or a related function.
  • Proven ability to manage projects and collaborate across cross-functional and global teams.
  • Strong understanding of training delivery models, certification programs, and customer engagement strategies.
  • Excellent communication skills in English and Japanese (written and verbal).
  • Experience with CRM systems (e.g., SFDC) and data reporting tools.
  • Demonstrated ability to analyse data, identify trends, and translate insights into actionable strategies.
  • Strong organizational skills with the ability to prioritize, multitask, and adapt in a fast-paced environment.
  • Willingness to travel up to 10% as needed to support regional operations and partner engagement.
Benefits
  • Employee Assistance Program
  • Flexible time off plans
  • Paid parental leave (maternal and paternal)
  • Vacation and holiday leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementtraining delivery modelscustomer engagement strategiesdata analysistrend identificationactionable strategies
Soft Skills
communication skillsorganizational skillsmultitaskingadaptabilitycollaboration