Emerson

Customer Service Support 2

Emerson

full-time

Posted on:

Location Type: Hybrid

Location: Debrecen • Hungary

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About the role

  • Manage/process customer orders, product returns, quotations, inbound and outbound customer calls.
  • Understand and interact with various NI departments to support customer needs.
  • Support sales opportunity management cycle for the customers.
  • Provide optimal customer experience by following internal processes.
  • Timely follow-up with customers on pending actions.
  • Create and manage customer data records.
  • Drive escalation and continuous improvement for Customer Operations organization.
  • Manage post-booking activities such as providing order status/follow-up.
  • Maintain an excellent record of accuracy and independence.
  • Coach other team members when needed.

Requirements

  • Bachelor’s degree completed, or relevant customer service experience.
  • Between 2-3 years of experience in Shared Service Centers, preferably in the Customer Service/Operations field.
  • Understanding of KCS methodology or other knowledge management methodologies.
  • Expertise in Account Management and differentiated account treatment strategy.
  • Advanced English language level - reading, writing, and verbal communication skills.
  • Excellent customer-facing communication skills.
  • Proficient in computer usage and a variety of basic skills.
  • Strong customer service attitude, positive outlook, excellent work ethic.
  • Ability to take ownership of customer needs and demonstrate initiative and decision-making.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
  • Equipment allowances
  • Wellness programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer order managementproduct returns processingquotations managementcustomer data managementKCS methodologyaccount managementknowledge management methodologies
Soft Skills
customer service attitudecommunication skillsinitiativedecision-makingcoachingindependenceaccuracypositive outlookwork ethic
Certifications
Bachelor's degree