Manager, Water Site Support
Emerson
full-time
Posted on:
Location Type: Hybrid
Location: Novi • Missouri • United States
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About the role
- Provide on site leadership in the Novi, MI office, supporting daily operational needs.
- Oversee work assignments and development of a team of local site engineers.
- Deliver high quality customer support including system troubleshooting, field services, system startups, upgrades, and small project execution.
- Build and maintain strong customer relationships to promote satisfaction and long term business growth.
- Develop training and growth plans to ensure team members are technically and professionally prepared to meet customer needs.
- Collaborate closely with the Manager of Detroit Water Projects to forecast and staff site support aligned with project schedules.
- Support estimating efforts and resource planning for future customer support needs.
- Lead effective solutions to customer challenges that strengthen Emerson’s position within the water and wastewater treatment industry.
- Partner with customers to collaboratively resolve technical, contractual, and warranty matters while balancing business goals and service excellence.
Requirements
- Bachelor’s degree in engineering, technical discipline, or equivalent.
- A minimum of 8 years’ experience in field service, project management or similar.
- Willingness and ability to travel up to 25% of the time, domestically.
- Legal authorization to work in the United States without sponsorship now or in the future.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
field serviceproject managementsystem troubleshootingsystem startupssystem upgradesresource planningestimatingcustomer supporttechnical disciplineengineering
Soft Skills
leadershipcustomer relationship managementteam developmentcollaborationproblem solvingcommunicationorganizational skillstrainingbusiness acumenservice excellence
Certifications
Bachelor’s degree