Emerson

German-Speaking Technical Support Representative

Emerson

full-time

Posted on:

Location Type: Hybrid

Location: Debrecen • Hungary

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Job Level

Junior

About the role

  • Creates and routes technical issues for all customers
  • Handle inbound technical support requests (Phone, Email, Web).
  • Validates customer entitlements and approves exceptions for unentitled customers.
  • Dispatch out-of-TSR scope technical issues to the appropriate support group.
  • Create and manage customer data records within our applications to ensure proper data integrity.
  • Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues​.
  • Increase technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
  • Learns and adopt Knowledge-Centered Service (KCS) methodology.
  • Enables customers to self-serve by creating and editing Knowledge based articles.

Requirements

  • Technician-level education in engineering or a science-related field, such as IT, electronic engineering, automotive, manufacturing support, or other.
  • Alternatively, currently pursuing a bachelor’s degree in an engineering or science-related field OR having 1+ year of experience working in a Technical Support position.
  • Intermediate or advanced level of German and English, oral and written.
Benefits
  • Cafeteria system with a wide range of options
  • Additional non-wage compensation benefits
  • Diverse professional development and career advancement opportunities
  • Commuting support
  • People-centered, outstanding culture
  • Supportive and cohesive community
  • Stable and reliable company background
  • Development opportunities, participation in training (Online LinkedIn Learning)
  • Life and accident insurance for all employees
  • Supportive atmosphere, high-quality team-building events and other family-oriented corporate programs
  • Employee discounts (e.g., at restaurants, bookstores, service providers)
  • Nursery, kindergarten, and school-start support
  • Compass program (free psychological, life management, financial, and legal counseling)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportdata managementincident resolutioncustomer entitlements validationKnowledge-Centered Service (KCS)technical issue routingcustomer data integrityself-service enablement
Soft Skills
customer interaction ownershipcommunicationproblem-solvingadaptability