Emerson

Customer Support

Emerson

full-time

Posted on:

Location Type: Hybrid

Location: Pune • India

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Tech Stack

ERPOracleOracle ERPVBA

About the role

  • Overall responsibility for the creation of new part numbers and part number maintenance in ERP system (Oracle).
  • Technical product description according to prior agreement with engineering/product management.
  • Work with customer care leaders to establish a robust process for remote part creation within the scope.
  • Part number creation in due time in cooperation with Supply Chain / Engineering / Product Management
  • Administration / Management of new item requests.
  • Preparation and management of technical and price maintenance.
  • Permanent optimization of the process in the use of IT tools.
  • Support the Sales and Customer Care department

Requirements

  • Excellent communication and problem-solving skills with expertise in data analysis and management (MS Excel, MS Word, MS PowerPoint)
  • Effective communication, negotiation, and influencing skills.
  • Product knowledge
  • Ability to comprehend technical details/technical literacy.
  • Proficient in a variety of software programs, including Oracle and Access
  • Prefer experience in the Oracle ERP system.
  • Knowledge of Excel VBA is a plus.
  • Bachelor’s Degree in the fields: Mechanical Engineering with 3+ years of experience in Oracle, Part number creation, ERP Experience, SAP Experience will be an added advantage.
Benefits
  • Employee Assistance Program
  • Employee resource groups
  • Paid parental leave (maternal and paternal)
  • Vacation and holiday leave
  • Flexible time off plans
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysispart number creationtechnical product descriptionExcel VBAERP experienceOracle ERPSAP experiencetechnical literacyprice maintenanceitem request management
Soft Skills
communication skillsproblem-solving skillsnegotiation skillsinfluencing skillscollaborationprocess optimizationcustomer care supporttechnical comprehensionleadershiporganizational skills
Certifications
Bachelor’s Degree in Mechanical Engineering