Key Account Manager
Papaya Global
Job Level
Lead
About the role
- Develop and implement global hardware services strategy.
- Lead high-performing teams and manage global service operations.
- Ensure service quality, efficiency, and customer satisfaction.
- Collaborate with cross-functional teams to enhance serviceability and product lifecycle support.
- Drive process improvements and adopt innovative technologies.
- Manage the global delivery of Calibration, Repair, and Maintenance services and Service Contracts.
Requirements
- Bachelor’s or Master’s in Engineering, Operations, or related field.
- Strong leadership skills with the ability to build, inspire, and lead high-performing teams across geographies.
- Excellent communication and customer management skills, with the ability to influence at all levels of the organization.
- Proven track record in strategic planning, budget management, and operational excellence.
- Experience working with cross-functional teams.
- A forward-thinking approach to technology adoption and service innovation.
- Preferred: 10+ years in hardware services, including 5+ in leadership.
- Preferred: Proven experience in global service delivery and contract management.
- Work Authorization: Must be legally authorized to work in the United States; sponsorship not provided.
