Emerson

Account Operations Representative

Emerson

full-time

Posted on:

Location Type: Hybrid

Location: Debrecen • Hungary

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Tech Stack

Oracle

About the role

  • Ensure customer satisfaction and provide professional customer support by understanding variety of NI departments, processes, and applications
  • Engage both in pre-sales and post-sales activites
  • Intake and process customer inputs (POs/calls or RFQ) from multiple sales channels with consistent speed and accuracy using Oracle system, Outlook, and other internal business applications.
  • Accurate customer purchase order process by keeping SLAs
  • Adhere to a determined work schedule to assure proper coverage based on business needs and according to daily workload distribution.
  • Help knowledge workers develop their KCS competencies and provide ongoing feedback to knowledge workers and management about organizational KCS skill development.
  • Deliver clear objectives and results aligned with our Operational organizational priorities while tracking progress
  • Acts as an advisor when addressing roadblocks or opportunities to expedite a customer effortless experience
  • Drives tasks and activities with a good understanding of NI Products: Systems, Platforms, Services, applications
  • Takes ownership of responding and resolving the internal and external customer escalations (standard and non-standard)
  • Proactively escalate issues to management and/or partner with other departments when necessary to ensure end to end resolution of  customer requests (where applicable)
  • Accurately captures their experience and capitalizes on the collective standard procedures within Standard Operating Guidelines to ensure services and/or products are delivered consistently every time.
  • Demonstrate customer focus mindset while handling day to day activities by effectively resolving them in a timely manner.
  • Engage in mentorship and training initiatives to support onboarding and continuing education of peers

Requirements

  • Bachelor’s Degree
  • Typically requires a minimum of 2 - 4 years of related experience.
  • Fluent English required and other local language officially supported by NI is preferred
  • Experience in providing outstanding customer service
  • Possess the ability to build and preserve relationships both internally and externally
  • Strong communication skills including the ability to deliver crisp, concise verbal and written update
  • Possess an analytical, problem solving mindset
  • Strong multi-tasking skills
  • Effective time Management skills and a self-starter attitude
  • Demonstrates aptitude for and interest in learning and improving processes
  • Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Oracle systemcustomer serviceKCS competenciespurchase order processingSLA adherenceproblem solvinganalytical skillsmulti-taskingtime management
Soft Skills
customer focuscommunication skillsrelationship buildingmentorshiptrainingself-starter attitudepositive outlookwork ethicdrive to succeed
Certifications
Bachelor’s Degree