Claims Analyst II
Empower AI
Salary
💰 $58,000 - $62,000 per year
Job Level
Mid-LevelSenior
About the role
- Support the Globalization of processes to optimize customer support teams
- Support definition of global governance roadmap and prioritize requirements
- Inform teams of strategic opportunities to deliver increased value
- Conduct market research and gather voice of customers to understand needs
- Utilize data to develop process maps and governance models
- Collaborate with Customer Care, Sales, Operations, Digital and IT teams to identify improvement opportunities
- Use data analysis to make recommendations and drive actions to optimize customer experience
- Drive strategies and programs to increase adoption and team productivity
- Identify process bottlenecks and test innovative ideas and features
- Create internal networks to assist in delivery of change
- Analyze tech opportunities to enable productivity and provide insights to modernize vision and roadmap
- Domain-specific responsibilities: Cost modeling, Process Mining, Org Modeling, BI and Dashboards, Market Research
Requirements
- Bachelor's degree
- Zero (0) years of experience
- Legal Authorization to work in the United States
- Familiarity with data transformation and visualization software and concepts (preferred)
- Proficient in Microsoft Office (preferred)
- Strong communication, presentation, and interpersonal skills (preferred)
