Camera Pro Support Representative - Tier 2
Canon USA
Job Level
Mid-LevelSenior
About the role
- Support customers by fixing, optimizing, and developing solutions for new markets alongside the sales team
- Provide technical guidance, develop concepts, size and design systems, and occasionally commission solutions using Emerson’s advanced technology
- Share expertise with Sales and Service teams; act as a trusted advisor and contribute to innovation and continuous improvement
- Review, analyze, and offer suitable solutions to the most complex technical challenges
- Collaborate with international engineer teams to elaborate solutions
- Visit customers independently or with Sales to identify suitable solutions
- Provide fast and professional technical support to customers, sales, and service teams
- Develop and maintain strong expertise in products, industry trends, and application possibilities
- Seek out new developments and identify new opportunities
- Liaise with international product departments to develop special options or new features
- Follow up after delivery to assess solution effectiveness and explore improvements
- Support Service organization upon request to resolve technical issues
- Identify process gaps and proactively propose improvements
Requirements
- Technical education or technical knowledge gained by experience
- Highly motivated and very well organized
- Details oriented, ability to work under time pressure and multi-tasks, good judgment skills
- Strong analytical skills and problem-solving abilities; proactive
- Good Customer sense; interest for Commercial role and environment
- Coordinated: you interact and work optimally with the team
- Excellent verbal and written communication skills in English
- Proficient in Dutch written and verbal
- Ability and willingness to travel within Benelux region, Dutch driver’s license B required
