EMED Group

Senior Operations Manager

EMED Group

full-time

Posted on:

Location Type: Hybrid

Location: Wellington • New Zealand

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Salary

💰 £45,000 - £50,000 per year

Job Level

Senior

About the role

  • Take ownership of revenue, cost and margin performance across all in-scope contracts
  • Work closely with contract managers to set deliverable financial targets on a monthly and annual basis.
  • Build and develop positive senior level relationships across the region to ensure that all existing contracts are defended when re-tendered.
  • Ensure a strong understanding of tender pipelines within the local geographical area and develop plans with the Business development team to create positive client relationships in advance of any tender process.
  • Work closely with the Contract Management team to ensure that they have the fully support required to deliver an effective service on a day-to-day basis, including balancing the delivery of contractual KPI’s against the realities of the current operational environment.
  • Maintain a focus on the medium-term output to ensure that any potential pressure points are fully considered, and mitigated, before they impact the service outputs.
  • Take fully accountability for your regions people, their safety, performance and development
  • Drive quality and regulatory compliance across the region and ensure it remains at the forefront of the operational approach.
  • On call requirement.
  • Work closely with the Quality and Compliance team to assess the quality and governance performance at a regional level.
  • Ensure that any identified areas of risk and effectively managed.
  • Apply and hold CQC registration for the contract.

Requirements

  • A minimum of five years’ experience within a management level role with direct leadership of a team of 5 plus employees, where you have delivered business improvements or organisational change which has had a demonstrable positive impact on your team, or service delivery.
  • CQC Registration required.
  • KPI driven, with a passion for improving and delivering on targets.
  • Previous experience with building successful strategies, both short and long-term.
  • Significant experience of managing and influencing staff, clients and stakeholders at all levels.
  • Ability to build strong, effective relationships with staff, clients and stakeholders at all levels.
  • Excellent communication skills both written & verbal.
  • Experience with managing Employee Relations issues.
  • Meticulously organised with a proven track record of successfully reaching deadlines.
  • Previous PTS experience would be preferred, but not essential.
Benefits
  • £4200 annual car allowance
  • Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
  • Company sick pay covering full salary for 20 days after 2 years’ service.
  • 24/7 online/telephone GP Consultation and access to prescriptions.
  • 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
  • Hospital cash plan benefits with sickness protection scheme.
  • Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
  • Access to mental health consultations.
  • Access to physiotherapy consultations.
  • Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
  • Financial guidance re retirement planning, tax savings and state benefits.
  • Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
  • Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
  • Refer a Friend recruitment incentive scheme with financial rewards.
  • The EMED foundation, to provide support to colleagues and our local communities.
  • Pension Scheme.
  • Blue Light Card.
  • Uniform provided.
  • EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
  • Flu vaccination (through an internal campaign in Autumn/Winter).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KPI managementbusiness improvementorganizational changestrategy developmentemployee relations managementCQC registration
Soft Skills
leadershiprelationship buildingcommunicationorganizational skillsstakeholder management
Certifications
CQC registration