EMED Group

Operations

• Take ownership of revenue, cost and margin performance across all in-scope contracts
• Work closely with contract managers to set deliverable financial targets on a monthly and annual basis.
• Build and develop positive senior level relationships across the region to ensure that all existing contracts are defended when re-tendered.
• Ensure a strong understanding of tender pipelines within the local geographical area and develop plans with the Business development team to create positive client relationships in advance of any tender process.
• Work closely with the Contract Management team to ensure that they have the fully support required to deliver an effective service on a day-to-day basis, including balancing the delivery of contractual KPI’s against the realities of the current operational environment.
• Maintain a focus on the medium-term output to ensure that any potential pressure points are fully considered, and mitigated, before they impact the service outputs.
• Take fully accountability for your regions people, their safety, performance and development
• Drive quality and regulatory compliance across the region and ensure it remains at the forefront of the operational approach.
• On call requirement.
• Work closely with the Quality and Compliance team to assess the quality and governance performance at a regional level.
• Ensure that any identified areas of risk and effectively managed.
• Apply and hold CQC registration for the contract.

Senior Operations Manager

Human Resources

• Handle a high volume of ER cases such as disciplinary grievances, absence management, probation, AWOL, flexible working, and TUPE.
• Lead on weekly operational case management meetings.
• Advise line managers on informal and formal ER issues, ensuring consistent and fair application of policies.
• Leading on case work where managers need more development.
• Ensure all advice aligns with current legislation and internal policies.
• Maintain accurate records of ER cases and resolutions using internal systems.
• Upskill managers on handling ER matters effectively and legally.
• Liaise with trade unions or employee representatives when necessary.
• Track ER KPIs and contribute to service improvement strategies.

Senior Operations Manager

Employee Relations Advisor