EMED Group

Employee Relations Advisor

EMED Group

full-time

Posted on:

Location Type: Hybrid

Location: Shrewsbury • United Kingdom

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Salary

💰 £30,000 - £33,000 per year

About the role

  • Handle a high volume of ER cases such as disciplinary grievances, absence management, probation, AWOL, flexible working, and TUPE.
  • Lead on weekly operational case management meetings.
  • Advise line managers on informal and formal ER issues, ensuring consistent and fair application of policies.
  • Leading on case work where managers need more development.
  • Ensure all advice aligns with current legislation and internal policies.
  • Maintain accurate records of ER cases and resolutions using internal systems.
  • Upskill managers on handling ER matters effectively and legally.
  • Liaise with trade unions or employee representatives when necessary.
  • Track ER KPIs and contribute to service improvement strategies.

Requirements

  • Able to provide remote ER and face to face support for a multi-site operation.
  • Experience of providing HR advice in line with relevant policies and legislation.
  • Well organised with the ability to plan, prioritise and manage high volume of case work and queries to meet deadlines.
  • Excellent verbal and written communication skills. The ability to write clear, understandable and concise correspondence with excellent attention to detail and telephone manner.
  • Ability to meet deadlines under pressure.
  • Understanding of customer requirements and the ability to confidently recommend solutions to problems/issues with a commercial approach where required.
  • Pro-active and practical approach to problem solving.
  • Good working knowledge of current employment legislation and its application in the workplace.
  • Proficient user of Microsoft Office programmes.
  • Experience of working within a Shared Service environment or busy HR Department (Desirable).
  • Understanding of HR systems/technology / HR software / CRM (Desirable).
  • Knowledge of working within Health Care or similar (Desirable).
  • Currently studying or have completed CIPD level 3 as a minimum and keen to progress (Desirable).
  • A minimum of 3 years HR experience with a good understanding and confidence when providing practical and commercial HR advice (Desirable).
Benefits
  • 33 days holiday
  • Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
  • Company sick pay covering full salary for 20 days after 2 years’ service.
  • 24/7 online/telephone GP Consultation and access to prescriptions.
  • 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
  • Hospital cash plan benefits with sickness protection scheme.
  • Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
  • Access to mental health consultations.
  • Access to physiotherapy consultations.
  • Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
  • Financial guidance re retirement planning, tax savings and state benefits.
  • Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
  • Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
  • Refer a Friend recruitment incentive scheme with financial rewards.
  • The EMED foundation, to provide support to colleagues and our local communities.
  • Pension Scheme.
  • Blue Light Card.
  • Uniform provided.
  • EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
  • Flu vaccination (through an internal campaign in Autumn/Winter).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
employment legislationcase managementHR adviceabsence managementdisciplinary grievancesTUPEKPI trackingproblem solvingrecord keepingHR systems
Soft Skills
communication skillsorganizational skillsattention to detailtime managementproactive approachinterpersonal skillsconflict resolutionadvisory skillsplanning skillscommercial awareness
Certifications
CIPD level 3