Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection

Account Manager

Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection

full-time

Posted on:

Location Type: Remote

Location: Canada

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Develop lasting, ethical customer relationships to maximize the profitable sales for each customer
  • Visit customer offices, shops, and job sites to assess the customer’s business, understand their needs and to develop and maintain strong relationships
  • Prospect and identify new customers and alert the Profit Centre Manager of viable prospects and/or market trends
  • Lead and own the sales process including producing sales call reports, territory planning and growth targets
  • Analyze customer data, develop, and execute strategies to profitably grow market share while meeting and exceeding targets set at the Profit Centre
  • Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer
  • Process orders, quotes, job packages and any other sales functions as required
  • Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customer’s expectations and benefits the Profit Centre
  • Work with the Profit Centre Manager and Credit Team to facilitate payment of all accounts receivable and communicate any changes in the customer’s business that might affect the credit standing
  • Develop and oversee implementation of strategic vendor programs designed to profitably grow the business; participate in vendor trade shows and industry conventions
  • Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
  • Be an integral part of the team supporting activities that occur at the Profit Centre

Requirements

  • College and/or University degree, or equivalent relevant work experience
  • Valid driver’s license with a clean driver’s abstract
  • A minimum of 2 years of experience in customer-facing sales role
  • Proficient in the use of Microsoft Office software
  • Driven to continually identify and pursue new customers and to profitably increase market share of existing customers
  • Able to gain comprehensive knowledge of product and value-added services
  • Excellent relationship building skills with customers, vendors, and teammates
  • Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines
  • Strong English written and verbal communication skills to build and maintain concrete working relationships with customers and vendors
  • Able to identify customer requirements and provide profitable solutions
  • Able to learn and operate the applicable software system used to process orders
  • Able to work independently with minimal supervision while maintaining tight deadlines with multiple projects
  • Intermediate math skills
Benefits
  • Great mentors and on-the-job training
  • Growth potential with competitive salary, benefits, and profit sharing
  • A career with a solid, stable company with strong core values
  • Participation in our pension plan with employer contributions
  • Work-life balance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer data analysissales process managementorder processingterritory planningmarket share growth strategiesproject managementattention to detailintermediate math skills
Soft skills
relationship buildingorganizational abilitiesmultitaskingcommunication skillsproblem-solvingindependencecustomer service orientation
Certifications
valid driver's license