Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection

Account Manager

• Develop lasting, ethical customer relationships to maximize the profitable sales for each customer
• Visit customer offices, shops, and job sites to assess the customer’s business, understand their needs and to develop and maintain strong relationships
• Prospect and identify new customers and alert the Profit Centre Manager of viable prospects and/or market trends
• Lead and own the sales process including producing sales call reports, territory planning and growth targets
• Analyze customer data, develop, and execute strategies to profitably grow market share while meeting and exceeding targets set at the Profit Centre
• Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer
• Process orders, quotes, job packages and any other sales functions as required
• Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customer’s expectations and benefits the Profit Centre
• Work with the Profit Centre Manager and Credit Team to facilitate payment of all accounts receivable and communicate any changes in the customer’s business that might affect the credit standing
• Develop and oversee implementation of strategic vendor programs designed to profitably grow the business; participate in vendor trade shows and industry conventions
• Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
• Be an integral part of the team supporting activities that occur at the Profit Centre