Emburse

Manager, Technical Shared Services

Emburse

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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About the role

  • Team Leadership: Recruit, train, and manage a diverse team of Analysts, Engineers, and Team Leads, overseeing the full employee lifecycle from hiring to performance management.
  • Strategic Execution: Translate company-wide strategic objectives into actionable team goals, ensuring all technical milestones align with broader business needs.
  • Resource & Capacity Planning: Proactively forecast resource requirements and manage team utilization to ensure high-efficiency delivery across all projects.
  • Performance Governance: Establish and maintain robust metrics to measure team progress, implementation ease, and overall productivity standards.
  • Operational Reporting: Provide regular, data-driven reports to executive leadership regarding team performance, service targets, and project results.
  • Process Innovation: Lead the continuous improvement of project methodologies and internal tools, recommending policy changes to drive operational efficiency.
  • Stakeholder Partnership: Collaborate with internal departments to refine communications and workflows, ensuring an exemplary service experience for both internal and external clients.
  • Technical Escalation Management: Serve as the primary lead for technical escalations to Development, overseeing documentation, testing, and progress tracking through resolution.
  • Coaching & Culture: Foster a culture of accountability by clearly communicating job expectations and providing ongoing coaching to develop team members' technical and professional skills.

Requirements

  • Education: Bachelor’s degree, college diploma, or equivalent professional experience in a related technical field.
  • Leadership Experience: Minimum 3+ years in a leadership role managing direct reports, with a proven ability to assess team strengths, provide constructive feedback, and drive professional development.
  • Technical Implementation: 3+ years of experience in software implementation or customer-facing technical services, specifically within a technology or SaaS environment.
  • Domain Expertise: 3+ years of hands-on experience with Emburse products (or equivalent enterprise platforms) and a deep understanding of the competitive landscape and integrated partner ecosystems.
  • Business Systems: Proficiency in administering CRMs, database-driven workflow tools, and financial management software to drive operational results.
  • Strategic Acumen: Ability to connect team-level objectives to global company goals, adjusting processes and making data-driven recommendations to executive leadership.
  • Stakeholder Management: Exceptional interpersonal skills with a focus on negotiation, diplomacy, and the ability to manage competing priorities from multiple internal and external stakeholders.
  • Communication & Presentation: Superb verbal and written communication skills, including proficiency with business productivity suites and virtual presentation software.
  • Culture & Values: A "learner’s mindset" with a commitment to continuous improvement and a track record of instilling core organizational values within a team.
Benefits
  • A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize their finance operations.
  • A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-world challenges.
  • A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that supports your success.
  • A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making for businesses everywhere.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software implementationcustomer-facing technical servicesEmburse productsCRMsdatabase-driven workflow toolsfinancial management softwaredata-driven recommendationsproject methodologiesperformance metricstechnical escalation management
Soft Skills
team leadershipcoachinginterpersonal skillsnegotiationdiplomacycommunicationpresentation skillsaccountabilitystrategic acumencontinuous improvement