ELYON International 

Manager

As an OCM, you will provide expert level consultation and analysis to division management, internal staff, outside organizations, and customers regarding change management for complex business projects. Develop and implement organizational change management plans to create engagement and readiness, minimize resistance, and ensure smooth transition to the change. Supplement Organizational Change Management with communications including but not limited to talking points, WDVA Workday Wire Newsletter and other change management communication deliverables. Use OneWA subject matter knowledge and expertise to educate WDVA staff to increase understanding of the reason, need and benefits of change for the OneWA project. Collaborate with OneWA OCM workstream lead, project team, and WDVA’s Organizational Change Manager assigned to the OneWA project.

Organizational Change Manager

Analyst

• Performs Quality Assurance reviews of moderately complex departmental processes and transactions to provide management with feedback regarding adherence to quality standards and operational improvement opportunities.
• Creates and maintains Quality procedural documentation and repositories.
• Analyze QA review results and provide Senior Analyst/manager feedback on root causes, trends, and operational improvement opportunities.
• Participate and lead small to medium scope operational improvement initiatives.
• Build network of contacts inside and outside the company to identify and share best practices with the Quality Team.
• Execute QA testing strategies to produce data for management continuous improvement of departmental processes.
• Analyze root cause, impacts and trends of errors identified in QA review and provide results to manager/Senior Analyst.
• Identify opportunities for operational improvements and make recommendations to manager/Senior Analyst; lead small projects to implement improvements.
• Assist internal & external auditors with various audit testing.

Organizational Change Manager

Quality Analyst II